Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
2020-09-15
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RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-3036774
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-3038407
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-2735406
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-0437585
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-2633911
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-2363452
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-2034358
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-2036421
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-2034019
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-1940693
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-2034759
Learn about the most recent improvements in Voximplant video conferences. Enjoy even better video quality without freezing and delays, and record your conferences whenever you want. Read more below.
2021-08-183314
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
2021-05-1416310
Voximplant Platform allows developers with any expertise level to send SMS messages in minutes. In this article, we’ll guide you through this development process. You can also watch a video version of this tutorial.
2021-07-078166
New article about Voximplant by Deborah Balshem, Mergermarket
2021-04-0219617
Reaching out to a large customer base doesn't have to be overwhelming. Here are four ways you can launch more effective outbound call campaigns.
2021-04-0818551
Listen to Episode 6 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-08-193291
Listen to Episode 7 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-09-012325
Listen to Episode 4 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2021-08-045990
