Explore how Salesforce telephony integration elevates customer interactions and agent productivity. Discover how to leverage this powerful tool for personalized and efficient experiences, boosting customer satisfaction and driving business growth.
Sign Up for a free Voximplant developer account or talk to our experts
In this article, we'll explore the key features that distinguish various CCaaS (Contact Center as a Service) solutions and highlight what businesses need to focus on to stay efficient in 2024 and beyond.
In this article, we'll explore the top 10 customer support services tailored for small businesses in 2024. We'll dive into their features and benefits, helping you choose the platform that best suits your needs and growth goals. Whether you're looking to improve response times, offer personalized support, or simply streamline your communication process, these platforms are designed to empower your customer service strategy.
As we step into 2024, virtual phone systems equipped with sophisticated analytics are emerging as game-changers in the business communication landscape.
Online booking platforms have become vital for businesses, but a troubling trend is emerging in 2024. Many platforms are redirecting customer loyalty to their own ecosystems. This raises a critical question: Are you building your own customer base, or contributing to a larger marketplace?
In 2024, no-code platforms enable marketing, analytics, and sales teams to achieve goals swiftly and independently, addressing previous implementation bottlenecks. These tools allow rapid creation of digital presences and execution of strategies. However, the need for no-code iPaaS solutions remains to ensure seamless data flow and automation.
Meet the latest Voximplant Kit updates that will make your work more efficient and comfortable. New CURRENT_DATE and SUBSTRING helpers in the scenario editor, DTMF for inbound calls and much more.