According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.
UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).
It is common for workers to spend a significant chunk of their working day on repetitive, routine tasks. This generates a demand for a technique making such operations automatic. Luckily, there is a solution that not only fulfills this task but is expected to reach an even higher potential.
China implemented several restrictions for incoming international calls as a part of regulations on communications and strict spam monitoring.
Even the smallest businesses make plenty of calls on a daily basis. However, this can interfere with work processes and make collaborations less productive. Adopting a technology capable of solving inconveniences associated with traditional phone systems can potentially be a huge benefit. Voice over Internet Protocol (VoIP) allows businesses to make calls over a computer or other data-driven devices. Also, it offers call forwarding, caller ID, voicemail, SMS, and video calls.
The growing demand for IVR systems is driven by the convenience of faster first contact resolution and richer customer experience. These days, IVR systems are implemented in practically all areas of business and their respective applications, such as finance, retail, telecom, etc. While it’s hard to imagine the business context without IVR, there is still a lot to learn about how this technology works.
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As of October 1, 2019, we will release new versions of mobile SDKs to remove legacy APIs.