How to Conduct Remote Business Effectively

The relevance of remote business has grown rapidly due to changing conditions in world markets. Several companies are facing challenges because they are not set up for their employees to transition to remote work but situations like these call for immediate measures.

PBX Phone System Guide

A PBX (Private Branch Exchange) allows companies to manage incoming and outgoing phone calls. How does it work? Learn the basics of PBX and how to choose the right type for your business.

What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

Softphone Guide — Overview & Definition

Softphones let you make calls over the Internet. How do they work? Does a software-based phone bring business benefits? Read on to learn everything you need.

MAU and IP Messaging Billing Update

Learn more about subscription plan charges

Call Center Automation

Call center automation utilizes your resources more efficiently while also providing better customer service

Session Initiation Protocol Telephony

Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls

Call Routing Systems

Make, receive and route calls according to your business requirements

Omni-Channel Platform

Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.

Voice Bots for Online Stores

What the bots learned in five years

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