Inbound Contact Center

Deliver exceptional customer experiences.
Inbound Contact Center

Put a Smile on Customers’ Faces

An inbound contact center enables your organization to meet and exceed customer expectations for superior service. It delivers fast, personalized interactions on the customer’s preferred channel, whether it be voice, email, chat or messaging. What’s more, it leverages AI to deliver multilingual services, extending your reach to customers in regions all over the world.

80% of customers

say the experience businesses provide is just as important as its products and services (Salesforce)

Consumers will pay

a 16% premium for great experiences (PWC)

32% of customers

would stop doing business with a brand they loved after one bad experience (PWC)

Best of Breed AI

Voximplant Kit offers flexibility to power your contact center with any of the top 6 AI engines in the world, eliminating trade-offs between contact center functionality and natural language service quality found in competing solutions. The solution is tightly integrated with Google, Amazon, Microsoft, IBM, Tinkoff and Yandex AI engines, enabling you to deliver life-like interactive services in 40 languages.

Flexibility

You can render customer service 7x24 with chatbots and voicebots that support multiple interactive exchanges while maintaining context. The solution provides flexibility to choose from up to 150 different synthesized voices to create a memorable brand identity.

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Omnichannel Solution

The Voximplant Kit omnichannel contact center solution combines a range of convenient digital and voice channels customers can use to engage your business with industry-leading automation capabilities to render fast, efficient service.

Fast and Easy to Use

Non-technical contact center managers can take control of their call center and make it responsive to changing customer needs and business conditions. Our no-code, drag and drop administrator interface enables you to deploy a complete contact center in minutes and make changes on the fly.

With Voximplant Kit, easy to use does not mean limited flexibility or capability. You have limitless options at your command to create personalized experiences that will impress your customers.

Inbound call processing

Key Features

The Voximplant inbound contact center solution is a complete cloud-based service that is cost effective to deploy and operate.

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Omnichannel

voice, SMS, WhatsApp, Facebook Messenger, Telegram, Viber, web-chat, and email support. Even add your own custom channel.

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Voicebot

powered by the top 6 NLP engines in the world for near-human experiences.

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No-Code

CX Canvas enables non-technical people to control the service.

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Flexible IVR

integrates CRM data to deliver personalized interactions.

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Modern agent interface

is web-based and integrates channels.

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Live logs

enable visual and audio analysis of IVR interactions.

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Skills based routing

across channels.

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HD call recording

integrates with popular analytics engines.

Trusted by the World’s Most Innovative Businesses

7 days to implement

complete AI-enabled contact center

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100% of calls

handled by smart IVR

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5 countries and 2 languages

served by contact center

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Exceptional Customer Experiences

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Best of breed AI integrations

deliver automated services in 40 languages with Google, Amazon, Microsoft, IBM, Yandex, and Tinkoff.

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Rapid deployment

in less than ten minutes using our completely self-service administrator portal.

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Cost efficient

with 50% lower prices than competing CCaaS offerings, you get enterprise-grade services at affordable prices.

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Truly omnichannel engagement

through voice, SMS, Whatsapp, Viber, Telegram, and more social channels, plus email and easy web chat integration.

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Highly reliable global infrastructure

with 14 diverse PoPs on five continents that provide low latency communications to 190 countries.

Explore the Complete Contact Center Solution

The Voximplant Kit Solution Overview describes its complete contact center capabilities, including inbound omnichannel contact center services.

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