Inbound Contact Center
Deliver exceptional customer experiences.
Put a Smile on Customers’ Faces
An inbound contact center enables your organization to meet and exceed customer expectations for superior service. It delivers fast, personalized interactions on the customer’s preferred channel, whether it be voice, email, chat or messaging. What’s more, it leverages AI to deliver multilingual services, extending your reach to customers in regions all over the world.
80% of customers
say the experience businesses provide is just as important as its products and services (Salesforce)
Consumers will pay
a 16% premium for great experiences (PWC)
32% of customers
would stop doing business with a brand they loved after one bad experience (PWC)
Best of Breed AI
Voximplant Kit offers flexibility to power your contact center with any of the top 6 AI engines in the world, eliminating trade-offs between contact center functionality and natural language service quality found in competing solutions. The solution is tightly integrated with Google, Amazon, Microsoft, IBM, Tinkoff and Yandex AI engines, enabling you to deliver life-like interactive services in 40 languages.
Flexibility
You can render customer service 7x24 with chatbots and voicebots that support multiple interactive exchanges while maintaining context. The solution provides flexibility to choose from up to 150 different synthesized voices to create a memorable brand identity.
Omnichannel Solution
The Voximplant Kit omnichannel contact center solution combines a range of convenient digital and voice channels customers can use to engage your business with industry-leading automation capabilities to render fast, efficient service.
Fast and Easy to Use
Non-technical contact center managers can take control of their call center and make it responsive to changing customer needs and business conditions. Our no-code, drag and drop administrator interface enables you to deploy a complete contact center in minutes and make changes on the fly.
With Voximplant Kit, easy to use does not mean limited flexibility or capability. You have limitless options at your command to create personalized experiences that will impress your customers.
Key Features
The Voximplant inbound contact center solution is a complete cloud-based service that is cost effective to deploy and operate.
Omnichannel
voice, SMS, WhatsApp, Facebook Messenger, Telegram, Viber, web-chat, and email support. Even add your own custom channel.
Voicebot
powered by the top 6 NLP engines in the world for near-human experiences.
No-Code
CX Canvas enables non-technical people to control the service.
Flexible IVR
integrates CRM data to deliver personalized interactions.
Modern agent interface
is web-based and integrates channels.
Live logs
enable visual and audio analysis of IVR interactions.
Skills based routing
across channels.
HD call recording
integrates with popular analytics engines.
Exceptional Customer Experiences
Best of breed AI integrations
deliver automated services in 40 languages with Google, Amazon, Microsoft, IBM, Yandex, and Tinkoff.
Rapid deployment
in less than ten minutes using our completely self-service administrator portal.
Cost efficient
with 50% lower prices than competing CCaaS offerings, you get enterprise-grade services at affordable prices.
Truly omnichannel engagement
through voice, SMS, Whatsapp, Viber, Telegram, and more social channels, plus email and easy web chat integration.
Highly reliable global infrastructure
with 14 diverse PoPs on five continents that provide low latency communications to 190 countries.
Explore the Complete Contact Center Solution
The Voximplant Kit Solution Overview describes its complete contact center capabilities, including outbound contact center services.
