Dialogflow voicebots are available in ES and CX editions. See the table below to choose the edition that best suits your needs.
Check out the demo video where we show how to embed Dialogflow voicebots into your telephony in one click.
For developers who want to program complex communications flows.
Enable callers to query your knowledge base for solutions.
Provide callers with the delivery status or allow them to make an order.
Allow callers to request a cab at a particular place, time, and date.
Automate the scheduling and rescheduling of appointments over the phone.
Create timely announcements to help callers get information based on address lookups, zones, or other information you request.
Automate sales to ensure you receive all customer information for proper and complete entry of orders.
This whitepaper describes approaches for integrating voicebots with telephony systems and reviews how Voximplant does this with Dialogflow.
In the coming years, expect upgrades to IVRs to recognize the intents of callers based on natural language input and respond with accurate answers, recommendations, or actions.