Setup and launch the campaign in minutes. When it comes to the fast and convenient campaign setup, our campaign creation wizard has got you covered.
Our intelligent AMD ensures your agents don't waste their time talking to automated answering machines, voicemail prompts, and other AI-powered assistants, thus significantly increasing your agent and contact center efficiency.
Upload DNC lists to the system to avoid violating DNC rules and regulations. Upload DNC lists through XLS/XLSX files and conveniently include DNC entries automatically and programmatically. Once DNC entries are added, the dialer immediately ceases calling them.
Track your campaign metrics such as current and daily pick-up rate, abandonment rate, talk times, call volume, etc. These reports can be exported for further analysis.
Collect outstanding debts from customers efficiently. The dialer automatically dials debtor numbers, filters out busy signals, and connects agents to live debtors, maximizing time and resources. This expedites the collection process, improves debt recovery rates, and helps agents manage their time effectively.
Boost sales by efficiently reaching potential customers over the phone. The algorithm predicts agent availability, automatically dialing multiple numbers simultaneously and connecting calls when a live person answers. This increases call volume, leading to higher conversions and improved sales performance.
Reach out to existing customers and introduce them to their products or services. The dialer automates calling campaigns, minimizing customer wait times and ensuring agents are available to take calls when customers respond. This fosters loyalty and engagement, delivering personalized messages to enhance the overall customer experience.
Conduct surveys and gather customer feedback. The dialer automatically dials phone numbers, connecting respondents to available interviewers and ensuring a steady stream of live responses. This automation allows them to conduct surveys at scale, collecting valuable data quickly and accurately. Prompt analysis of responses provides timely insights for their clients.
