Explore how Salesforce telephony integration elevates customer interactions and agent productivity. Discover how to leverage this powerful tool for personalized and efficient experiences, boosting customer satisfaction and driving business growth.
2024-06-06
46424
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-1295355
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-1296451
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
2021-05-14108966
Contact center managers have to do their due diligence when considering a new cloud contact center solution. Every SME has unique needs and Voximplant Kit is flexible and designed to enhance your contact center experience. Learn more!
2021-01-15121305
Growing a business involves lots of moving parts, but no matter how large your customer base gets, customer experience (CX) should hold a top spot among your business responsibilities as your company grows.
2020-11-27127549
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-26125153
A simple step-by-step guide to using API for launching outbound call scenarios. Screenshots and code samples attached.
2020-04-13148560
The Voximplant Kit now includes a new scenario autosave feature. Now you don’t have to worry that some changes you made to the scenario might be lost if you forgot to save these changes.
2020-04-07145218
KFC has launched a hotline where staff can ask questions about the coronavirus to reduce their anxiety and warn them of any precautions.
2020-03-26184073
This update brings a new user interface crafted by our UX experts, along with new tools and features for even smarter call processing automation. Let’s walk through the major changes.
2020-02-04154903
Voximplant Kit will soon have a new and improved IVR block with faster and more accurate speech synthesis and recognition. Learn more about the improvements.
2020-02-10158645
The new integration enables instant connection of any Voximplant call to an Ultravox agent, delivering seamless voice-to-voice conversations.
2025-05-2821861
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-1066982
New integrations for Voice AI have arrived: Google's Gemini 2.0 Flash model, featuring seamless voice-to-voice conversation capabilities and ElevenLabs low-latency streaming speech synthesis are now available for Voximplant developers
2025-03-3176085
OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports
2025-10-101447
Discover how to create a game-changing app in 2025 with no-code tools. From planning and building to launching, learn actionable steps for success without coding barriers. Track KPIs, gather feedback, and refine for growth. Dive into this practical guide to get started!
2024-11-2267387
Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling
2025-10-29207
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1527307
New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-1464961
