1. Flexibility in your Workspace
The iframe integration interface is now available in a separate tab, and you can resize the integration area. This allows you to connect third-party resources and use them at your convenience. 

2. More data for iframe integrations
We now pass more call and chat data to the iframe upon opening. This allows your service to process information and display only data relevant to the user for specific cases. For a detailed description, see our documentation. 

3. Flexible call routing
New routing schemes have been introduced in the "Call to queue" block: 

Personal agent: The call is routed to a specific manager whose email you can obtain from a third-party system.
Last agent: The system checks if there have been any inquiries from the customer within a specified period and transfers the call to the agent who previously worked with that customer.
It helps resolve customer requests faster and improves service quality. 

4. Chat transfer to queue
You can now transfer a chat not only to a specific user but also to a queue. Availability statuses of users and queues are now displayed in the transfer list, simplifying task distribution.

 

5. Phone number filter in message history
Message history now displays phone numbers for your WhatsApp chats, and a filter is available for searching customer requests by number. With this feature, you can easily find the necessary conversations.

 

6. Exact callback time in call history
You can now see the specific time that a user has scheduled for a callback in the Call history. Simply hover over the "Callback" wrap-up code — this will help you better manage customer interactions in agent campaigns.

 

7.Exact callback time in call history
You can now see the specific time that a user has scheduled for a callback in the Call history. Simply hover over the "Callback" wrap-up code — this will help you better manage customer interactions in agent campaigns.

 

8. New flash model for ElevenLabs TTS 
We have added a faster speech synthesis model that minimizes pauses before voicing phrases. It is especially useful for creating human-like voice bots.

What does this mean for you?

These updates will help your team work faster, more efficiently, and with greater comfort. We continue to develop the product so you can focus on what matters most — your customers. 

Stay tuned for new improvements!