Blog

How RTMP Facilitates Live Streaming

RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.

api

Developing on Voximplant: Voximplant Management APIs

Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers

Integration

Move Over CTI, Direct CRM Integrations Rule

Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.

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Customer Service Optimisation Trends of 2020

Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.

voximplant kit

Prep for the 2020 Holiday Retail Rush with Automated Customer Communications

As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.

UCaaS CPaaS interesting

CPaaS: A Business Leader’s Guide

Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows

KPI

Top KPIs to Measure Contact Center Effectiveness

When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.

Serverless

What is Serverless Architecture?

Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.

live streaming

Add Live Streaming to Your Video Calling Application

Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.

ios sdk android sdk video flutter

Add Video Calling to Your Flutter App

The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps

key value storage

Simplify Your Application with Voximplant Key-Value Storage

Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform

Phone numbers DID

What is Direct Inward Dialing?

Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.