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Introducing Voximplant Kit Contact Center

Move faster, serve customers everywhere, without requiring a single line of code

CRM: Cloud-Based Or On-Premise? Main Differences

When a business grows and faces the need to automate sales processes and improve customer interaction, choosing the right CRM system becomes an important task. Today, we are going to talk about cloud-based and on-premise CRMs. Which type is right for your business? Let’s find out.

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Voice Bots for Online Stores

What the bots learned in five years

text-to-speech

New voice synthesis options for your telephony app powered by Microsoft Azure

With speech synthesis support for Microsoft Azure Text-to-Speech, you can choose from more than 425 voice options covering 40 languages and 60 dialects from 6 distinct speech synthesis engine providers.

flutter

Why You Should Jump On Flutter for Your Real Time Communications App Today

Flutter is a new mobile application development environment that arrived on the scene in early 2019 and has attracted a lot of attention.

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Stop Worrying About Fixed vs Non-Fixed VoIP Phone Numbers

It’s time to set the record straight about fixed vs non-fixed VoIP phone numbers

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What is Short Code

Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages.

TCP vs UDP: A Guide to Choosing the Best SIP Transport Protocol

The SIP protocol supports transport over TCP and UDP with each having its advantages and disadvantages. In addition, security considerations may drive you to consider the TLS protocol

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Introducing Voximplant’s A2P SMS API

Voximplant has a dedicated A2P (Application to Person) SMS API for high-volume messaging needs.

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How to provide better customer support?

Customers are now much better informed than ever before and there are so many products, services and solutions that users can choose from. If you do not offer them what they want and are looking for, you can easily lose customers.

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What Is SMS Gateway

With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.

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What is RCS Messaging

With the advanced messaging experience provided by apps such as WhatsApp and Facebook Messenger, default SMS texting started to lose popularity. RCS messaging is here to make communications more functional and engaging.

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Favorite posts

5 Ways to Improve Contact Center Operations with Technology – Voximplant

Automating your call center operations can dramatically improve business outcomes. Solutions like Voximplant create high-quality customer experience without sacrificing agility. Learn how to improve call center operations.

voximplant kit

Voximplant Kit just became even more flexible: meet the new “Functions” section

Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.

voice bot

What Are Voice Bots And How They Can Help You

Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.

Comparing Virtual Contact Centers – Voximplant Kit vs. Talkdesk

Contact center managers have to do their due diligence when considering a new cloud contact center solution. Every SME has unique needs and Voximplant Kit is flexible and designed to enhance your contact center experience. Learn more!

Personalized Service 101: What it is and How to Deliver it

For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.