Caller ID Shaper
Improve Your Call Connection Rate
Your call connection rate is an essential metric for outbound calling and depends on proper caller id selection.
Key Statistics
78% of respondents
are more willing to answer the phone if the caller ID displays the logo and name of a brand they recognize (Businessware)
Up to 400%
more likely to answer calls from numbers with local area codes (Softwareadvice)
89% of calls
from unknown numbers go unanswered (Сalleridreputation)
Our customers
Trusted by the world's most innovative businesses
Easy to use
Our Caller ID Shaper can be easily enabled for any outbound call scenario on the platform or in Kit.
The system will automatically manage Caller ID selection by analyzing several real-time parameters to ensure you get the best possible connection rate with the current setup.
Provider agnostic
Either you use Voximplant's phone numbers or rely on your existing SIP trunk and caller IDs provided by a 3rd party provider – there is no difference. All our algorithms work in the same way in both cases.
Intelligent
There are several ways to improve connection rate with intelligent algorithms for Caller ID selection. The Caller ID Shaper doesn't rely only on one or two; it uses many of them to provide the best possible result.
The system notifies about a decrease in connection rate when a specific Caller ID or a set of Caller IDs is used.
Features & Capabilities
Caller ID Shaper is the best way to increase your outbound connection rate due to the following capabilities.
Real-time tracking of connection rates
Notifications about connection rate changes
High scalability
Historical reports
Automated selection of Caller IDs provided by the platform or by 3rd party providers
We support a wide range of use cases, including the following
Fintech
Be gentle but persistent when seeking to onboard new clients. Our CallerID Shaper will allow you to deliver your message more efficiently and help you avoid getting blocked based on a single phone number. The pickup rate will also be higher if you match CallerID with the customer's city, town, and carrier.
Telemarketing
In most cases, your call center operates in one location, but your target respondents are elsewhere, in multiple locations. CallerID Shaper allows you to pick the correct caller ID for each call (region, city, town, carrier) for a better response rate.
Customer Experience
Make sure your message is delivered by selecting CallerID that your customers will likely trust and pick up — based on location and carrier.
Customer quotes
See our customer stories
We used to lose many customers that left requests for test drives. Specialists processed them manually, resulting in a 24-72 hour lag from dealerships receiving this information. We decided to automate request processing, specifically data verification and connecting customers with dealers, which improved quality control. Six months passed, and we were able to single out several advantages: The dealer doesn't lose time calling customers that left wrong phone numbers or changed their minds; all call information is imported into our CRM system; we can control the dealer's work and access the customer history for each request; and most importantly, the increase in communication efficiency between customers and dealerships resulted in a twofold increase in test drive conversion.
Svyatoslav Ryazhskiy
Team Leader for CRM and Internet Projects, Hyundai Motor CIS
Pricing
We offer the best price
Don't compromise on quality — get top‑notch services affordably.
Caller ID Shaper
Our products are designed to deliver unparalleled value and maximize your investment.