Smart IVR / Voicebot

Cutting-edge automated customer service that scales

Quickly answer your customers' queries without involving live agents so they can focus on bigger problems for better CX.
Cutting-edge automated customer service that scales

Key Statistics

40% of customers

40% of customers

prefer self-service instead of talking with an operator

30% savings

30% savings

are possible by using bots in customer service

70% of calls

70% of calls

can be handled through self-service platforms

25% increase in customer satisfaction

25% increase in customer satisfaction

is experienced by companies that use IVR systems

Trusted by the world’s most innovative businesses

CX Canvas

Drag and Drop Visual Builder lets you create notifications, alert scenarios and launch surveys without writing a single line of code.

Use features such as call recording, speech synthesis and recognition (STT and TTS). You only need to drag and drop the required features in the desired order.

CX Canvas

Connect To Any Phone Number

Get a phone number in more than 60 countries worldwide or connect your number and forward calls from your customers using SIP protocol.

Connect To Any Phone Number

AI-Powered Solution

Use Speech Recognition (supports more than 125 languages) or Speech Synthesis (more than 250 languages and accents) from Google, Amazon, Microsoft, and IBM.

Connect Google Dialogflow or Voximplant Avatar to build smart voice bots that use natural language understanding.

AI-Powered Solution

Watch a Demo Video

Features & Capabilities

We offer features that are easy to implement and enable you to create the best-in-class automated customer experience. Take advantage of the following elements.

125+ languages and dialects recognised

Flexible CRM integration

The ability to connect your phone number using SIP

Over 250 speech synthesis voice types to differentiate your brand

No-code CX Canvas enables non-technical people to create smart and powerful IVRs

Live logs: you can check how calls are processed in the visual editor

Local phone numbers in 60 countries

Call forwarding: Required calls can be forwarded to a contact center

Text-to-speech in up to 40 languages and recorded audio for communication in any language

Call recording

Use Cases That Span Industries

Reduce agents workload

Let your agents concentrate on complex tasks as IVR responds to all routine requests

24/7 self-service

Create a first-class customer support service that's available 24/7 in various languages

Reduce response time

Empower your IVR to automatically adjust its capacity when faced with soaring load times

Intellectual call routing

Route incoming calls to the correct department or agent, depending on the client's request


Enable your Voicebot to answer basic questions and direct the caller to the right agent for a complex request

Customer Quotes

See our customer stories

Automated Processing of Customer Requests

We used to lose a lot of customers that left requests for test drives. Specialists processed them manually, resulting in a 24-72 hour lag from dealerships receiving this information. We decided to automate request processing, specifically data verification and connecting customers with dealers, which resulted in improved quality control. Six months passed and we were able to single out several advantages: The dealer doesn't lose time calling customers that left wrong phone numbers or changed their minds; all call information is imported into our CRM system; we can control the dealer's work and access the customer history for each request; and most importantly, the increase in communication efficiency between customers and dealerships resulted in a twofold increase in test drive conversion.
Svyatoslav Ryazhskiy
Team Leader for CRM and Internet Projects, Hyundai Motor CIS

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