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Glossary

What are Push Notifications?

What are Push Notifications?

With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.

What is Packet Loss?

What is Packet Loss?

Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.

What is Speech Analytics?

What is Speech Analytics?

With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.

What is Short Code

What is Short Code

Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages. 

What Is SMS Gateway

What Is SMS Gateway

With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.

What is RCS Messaging

What is RCS Messaging

With the advanced messaging experience provided by apps such as WhatsApp and Facebook Messenger, default SMS texting started to lose popularity. RCS messaging is here to make communications more functional and engaging.

What is Text-to-Speech?

What is Text-to-Speech?

Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.

What is SIP Transport Layer Security?

What is SIP Transport Layer Security?

TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.

What is Voice SDK?

What is Voice SDK?

Voximplant’s Voice SDK helps you provide a high-quality voice calling experience for your staff and customers.

What Is Automatic Call Distribution (ACD)?

What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

What Is Unified Communications?

What Is Unified Communications?

UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).

What Is RPA Technology?

What Is RPA Technology?

Robotic Process Automation (RPA) is a set of tools that allows companies to automate a range of activities. RPA interprets existing applications and performs tasks traditionally allotted to workers.

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Favorite posts

Don’t Build VoIP Servers. Come to the CPaaS Side

Don’t Build VoIP Servers. Come to the CPaaS Side

Voximplant serverless architecture provides a simpler alternative to deploying traditional VoIP servers in a datacenter. Voximplant APIs offer developers scale and on-demand communications services. Learn how easily you can create VoIP services in the form of Voximplant-based apps.

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How Enterprise PBXs Connect to PSTN

How Enterprise PBXs Connect to PSTN

When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.

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