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Glossary

What is Packet Loss?

What is Packet Loss?

Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.

What is Speech Analytics?

What is Speech Analytics?

With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.

What is Short Code

What is Short Code

Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages. 

What Is SMS Gateway

What Is SMS Gateway

With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.

What is RCS Messaging

What is RCS Messaging

With the advanced messaging experience provided by apps such as WhatsApp and Facebook Messenger, default SMS texting started to lose popularity. RCS messaging is here to make communications more functional and engaging.

What is Text-to-Speech?

What is Text-to-Speech?

Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.

What is SIP Transport Layer Security?

What is SIP Transport Layer Security?

TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.

What is Voice SDK?

What is Voice SDK?

Voximplant’s Voice SDK helps you provide a high-quality voice calling experience for your staff and customers.

What Is Automatic Call Distribution (ACD)?

What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

What Is Unified Communications?

What Is Unified Communications?

UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).

What Is RPA Technology?

What Is RPA Technology?

Robotic Process Automation (RPA) is a set of tools that allows companies to automate a range of activities. RPA interprets existing applications and performs tasks traditionally allotted to workers.

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Favorite posts

Voximplant Kit vs Talkdesk: Comparing contact centers for the small and medium enterprise

Voximplant Kit vs Talkdesk: Comparing contact centers for the small and medium enterprise

Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.

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Personalized Service 101: What it is and How to Deliver it

Personalized Service 101: What it is and How to Deliver it

For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.

Speech Technologies For Your Business – The Future of CX

Speech Technologies For Your Business – The Future of CX

Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.

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