What are Push Notifications?
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-08
92135Glossary
2020-10-0892135
What is Packet Loss?
Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.
2020-09-2972324
What is Speech Analytics?
With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.
2020-09-1671859
What is Short Code
Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages.
2020-08-2483133
What Is SMS Gateway
With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.
2020-08-1879931
Voximplant RCS Messaging | Samsung RCS Messaging | How Does RCS Work?
RCS, which stands for Rich Communications Services, is a next-gen SMS protocol. RCS aims to improve the functionality of default SMS messaging experience.
2020-08-1081584
What is Text-to-Speech?
Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.
2020-05-2885453
What is SIP Transport Layer Security?
TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.
2020-05-2682278
What is Voice SDK?
Voximplant’s Voice SDK helps you provide a high-quality voice calling experience for your staff and customers.
2020-04-0786688
What Is Automatic Call Distribution (ACD)?
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
2020-03-1293465
What Is Unified Communications?
UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).
2019-11-11103077
What Is RPA Technology?
Robotic Process Automation (RPA) is a set of tools that allows companies to automate a range of activities. RPA interprets existing applications and performs tasks traditionally allotted to workers.
2019-11-11107314
The Ultimate Guide to Call Tracking: Benefits and Implementation with Voximplant
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-205818
Moving Fast With Confidence - From Episode 17 of the PM Leaders Podcast
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-206024
Creating a Сloud PBX on Voximplant Platform
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
2022-01-2624426
Effective Collaboration - From Episode 16 of the PM Leaders Podcast
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-255886
Two-factor authentication & Custom agent statuses in Voximplant Kit
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-1221394
Introducing Easy to Customize Video Conferencing
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
2022-04-2222057
Integrating Voximplant Platform with Zoho CRM
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.
2022-11-2121436
Integration announcement: Voximplant Kit & Zendesk
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-0319954