What are Push Notifications?
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-08
117962Glossary
2020-10-08117962
What is Packet Loss?
Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.
2020-09-2994834
What is Speech Analytics?
With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.
2020-09-1694178
What is Short Code
Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages.
2020-08-24105643
What Is SMS Gateway
With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.
2020-08-18102410
Voximplant RCS Messaging | Samsung RCS Messaging | How Does RCS Work?
RCS, which stands for Rich Communications Services, is a next-gen SMS protocol. RCS aims to improve the functionality of default SMS messaging experience.
2020-08-10104361
What is Text-to-Speech?
Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.
2020-05-28107984
What is SIP Transport Layer Security?
TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.
2020-05-26104490
What is Voice SDK?
Voximplant’s Voice SDK helps you provide a high-quality voice calling experience for your staff and customers.
2020-04-07108930
What Is Automatic Call Distribution (ACD)?
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
2020-03-12117555
What Is Unified Communications?
UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).
2019-11-11125344
What Is RPA Technology?
Robotic Process Automation (RPA) is a set of tools that allows companies to automate a range of activities. RPA interprets existing applications and performs tasks traditionally allotted to workers.
2019-11-11129694
Top 6 No-Code App Builders for Creators and Coaches in 2024
Seamlessly build apps for creators and coaches in 2024 using the best app builders available.
2024-07-071998
Voximplant Kit updates. June 2024
We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.
2024-07-042071
Top 5 Virtual Phone Systems with Advanced Analytics for 2024
As we step into 2024, virtual phone systems equipped with sophisticated analytics are emerging as game-changers in the business communication landscape.
2024-07-072164
Effective Strategies for Boosting Remote Employee Motivation
Discover proven strategies for enhancing remote employee motivation. Learn how clear goals, effective communication, properly selected tech tools, and work-life balance support create a motivated, productive remote team.
2024-11-1930
The Hidden Costs of Online Booking Platforms: A 2024 Analysis
Online booking platforms have become vital for businesses, but a troubling trend is emerging in 2024. Many platforms are redirecting customer loyalty to their own ecosystems. This raises a critical question: Are you building your own customer base, or contributing to a larger marketplace?
2024-07-072189
How Automated Chatbots Enhance Customer Experience in Mobile Apps
Explore five powerful ways AI-driven chatbots are transforming the mobile app experience, providing fast, personalized support that meets today’s high customer expectations. From instant messaging to proactive guidance, discover how chatbots boost user satisfaction and retention.
2024-11-1494
Navigating the Transactional Email Landscape: Top Solutions for 2024
Transactional emails are essential for business-customer communication, conveying important information like welcome emails and order confirmations. Choosing the right email delivery system is crucial. We've analyzed over 100 tools and curated the top 10 solutions for 2024.
2024-07-072198
The Evolution of Conversational AI: Top Chatbot Creation Platforms in 2024
Chatbots have become indispensable tools for businesses seeking to streamline customer interactions, automate processes, and boost lead generation. Let's explore the landscape of chatbot creation tools and highlight some of the leading platforms available in 2024.
2024-07-072181