What are Push Notifications?
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-08
132813Glossary
2020-10-08132813
What is Packet Loss?
Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.
2020-09-29109304
What is Speech Analytics?
With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.
2020-09-16108235
What is Short Code
Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages.
2020-08-24119957
What Is SMS Gateway
With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.
2020-08-18116489
Voximplant RCS Messaging | Samsung RCS Messaging | How Does RCS Work?
RCS, which stands for Rich Communications Services, is a next-gen SMS protocol. RCS aims to improve the functionality of default SMS messaging experience.
2020-08-10120334
What is Text-to-Speech?
Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.
2020-05-28125109
What is SIP Transport Layer Security?
TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.
2020-05-26118246
What is Voice SDK?
Voximplant’s Voice SDK helps you provide a high-quality voice calling experience for your staff and customers.
2020-04-07124139
What Is Automatic Call Distribution (ACD)?
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
2020-03-12132148
What Is Unified Communications?
UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).
2019-11-11139476
What Is RPA Technology?
Robotic Process Automation (RPA) is a set of tools that allows companies to automate a range of activities. RPA interprets existing applications and performs tasks traditionally allotted to workers.
2019-11-11143719
Effective Strategies for Boosting Remote Employee Motivation
Discover proven strategies for enhancing remote employee motivation. Learn how clear goals, effective communication, properly selected tech tools, and work-life balance support create a motivated, productive remote team.
2024-11-193713
Guide to Enhancing Remote Team Training: From Onboarding to Advanced Learning With an LMS in Cloud Contact Centres
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-102948
No-Code App Builders: How To Build Your Own App In 2025
Discover how to create a game-changing app in 2025 with no-code tools. From planning and building to launching, learn actionable steps for success without coding barriers. Track KPIs, gather feedback, and refine for growth. Dive into this practical guide to get started!
2024-11-223629
Introducing OpenAI Realtime API Client
OpenAI has launched its beta Realtime API, revolutionizing voice assistants with speech-to-speech interactions, ultra-low latency, and realistic voices. Voximplant’s integration makes it easy to connect calls to OpenAI's models, enabling seamless, human-like conversations with minimal setup.
2024-11-2210739
How Kommo and Voximplant Kit help improve customer service and business metrics
The integration between the Kommo CRM system and the Voximplant Kit cloud omnichannel contact center offers companies new opportunities to enhance customer interaction processes.
2024-09-053989
Voximplant Kit updates. December 2024
In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-173323
LEAP 2025: AI, Startups, & the Future of Tech – Voximplant Is There
Discover the future of tech at LEAP 2025 in Riyadh! Join Voximplant as we dive into the latest AI innovations, startup ecosystems, and groundbreaking technologies shaping tomorrow. Don’t miss this chance to network, learn, and transform your business.
2025-02-051023
10 Best Analytics Tools to Track Your Website Traffic in 2024
Explore the top 10 website analytics tools to track traffic, boost engagement, and enhance conversions. From Google Analytics to Hotjar and Mixpanel, discover the best free and paid options for optimizing your site’s performance and driving growth in 2024.
2024-11-214375