Glossary

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Glossary

What are Push Notifications?

With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.

voip sip

What is Packet Loss?

Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.

What is Speech Analytics?

With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.

sms interesting Phone numbers

Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages.

sms interesting

What Is SMS Gateway

With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.

instant messaging interesting

Voximplant RCS Messaging | Samsung RCS Messaging | How Does RCS Work?

RCS, which stands for Rich Communications Services, is a next-gen SMS protocol. RCS aims to improve the functionality of default SMS messaging experience.

TTS

What is Text-to-Speech?

Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.

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What is SIP Transport Layer Security?

TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.

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What is Voice SDK?

Voximplant’s Voice SDK helps you provide a high-quality voice calling experience for your staff and customers.

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What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

unified communications UC

What Is Unified Communications?

UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).

What Is RPA Technology?

Robotic Process Automation (RPA) is a set of tools that allows companies to automate a range of activities. RPA interprets existing applications and performs tasks traditionally allotted to workers.