Skill Groups Migration Guide
Skill groups are going to be deprecated as of 01.01.2020
Call Center Automation
Call center automation utilizes your resources more efficiently while also providing better customer service
Session Initiation Protocol Telephony
Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls
Call Routing Systems
Make, receive and route calls according to your business requirements
Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.
A way for Voximplant applications to store and retrieve key-value pairs
WebSocket, an advanced standard for full-duplex (two-way) communication between a client and a third-party service in real-time is now supported in Voximplant.
Voice Bots for Online Stores
What the bots learned in five years
Expert Opinions on Storing Data in the Cloud
According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.
What Is Unified Communications?
UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).
Skill Groups Migration GuideHowTo's
Call Center AutomationNews
Session Initiation Protocol TelephonyNews
Call Routing SystemsNews
Voice Bots for Online StoresNews
Expert Opinions on Storing Data in the CloudNews
What Is Unified Communications?News