Blog

omnichannel communications

Tips for improving your customer communications with omnichannel technology

Voximplant shares tips for improving your customer communications with omnichannel technology

CPaaS

10 tips for choosing your CPaaS

Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.

Integration announcement: Voximplant Kit & Zendesk

We are excited to announce the new integration of Zendesk with Voximplant Kit.

voximplant kit

Two-factor authentication & Custom agent statuses in Voximplant Kit

The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.

podcast product management

Product Manifesto - From Episode 18 of the PM Leaders Podcast

Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

Introducing Easy to Customize Video Conferencing

Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.

podcast product management

Moving Fast With Confidence - From Episode 17 of the PM Leaders Podcast

Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

voximplant kit

Extensions in Voximplant Kit - speed and convenience of communication with your customers

Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.

podcast product management

Effective Collaboration - From Episode 16 of the PM Leaders Podcast

Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

podcast product management

Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast

Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

podcast on demand

It's Not About Talking, It’s About Listening - From Episode 1 of The On-Demand Leaders Podcast

Introducing Avatar: Out-of-the-Box NLP for Automated Omnichannel Communications

Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.

Contact Center AI omnichannel customer service

The Future of Customer Service: Cloud Based Call Centers

Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!

ivr customer service contact center

Enhance Customer Service Results with an IVR System

Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!

voximplant kit voximplant

Voximplant is looking out for the security of your data: now we are officially HIPAA compliant

The good news never ends – Voximplant now has HIPAA compliance and can offer BAAs (Business Associate Agreements). We are always working to make things easy and secure for you, constantly demonstrating that Voximplant is a company you can trust.

Simulcast Video Conference Recording

Simulcast and Video Conference Recording

Learn about the most recent improvements in Voximplant video conferences. Enjoy even better video quality without freezing and delays, and record your conferences whenever you want. Read more below.