Adding peer-to-peer communications to an application is relatively straight-forward. Developers can leverage WebRTC APIs or a CPaaS service to quickly add real time voice and video to their web or mobile app. But, what if you want to hold a meeting with more than two people? How can you leverage powerful WebRTC APIs to build a multi party conferencing application?
2020-12-03
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A REST API is a simple, standardized method of communication between web clients and servers. The main building blocks of the REST API are the request and the response. Learn about the REST API and how to issue requests and receive response data.
2020-11-271859
Voximplant serverless architecture provides a simpler alternative to deploying traditional VoIP servers in a datacenter. Voximplant APIs offer developers scale and on-demand communications services. Learn how easily you can create VoIP services in the form of Voximplant-based apps.
2020-11-271784
A cloud contact center is a cloud-hosted software solution that offers tools, applications and services for organizations to deliver excellent customer service across multiple channels, including voice, SMS, messengers, social media and more.
2020-11-272169
Each country has established an independent phone number format valid only for local communications. To reach customers worldwide, you should apply the E.164 phone number format.
2020-11-202567
With webhooks, your app always knows what happens on the server-side in real time. This makes webhooks ideal for integrating communications apps with events and data from other systems.
2020-11-133617
When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
2020-11-113562
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-113529
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
2020-11-103566
Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.
2020-11-093482
You will need а microphone and a PC or mobile device for a quick start. This how-to will guide you through a selection of hardware and software as well as making the right recordings.
2020-11-093905
Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
2020-09-154306
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-305293
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-145146
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-087277
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
2020-09-2911755
RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-305411
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-205165
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-275210
With automatic speech recognition, you can convert voice inputs into text. Here, we review how automatic speech recognition systems work.
2020-10-0110245
