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Skill Groups Migration Guide

Skill groups are going to be deprecated as of 01.01.2020

Call Center Automation

Call center automation utilizes your resources more efficiently while also providing better customer service

Session Initiation Protocol Telephony

Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls

Call Routing Systems

Make, receive and route calls according to your business requirements

Omni-Channel Platform

Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.

Key-Value Storage

A way for Voximplant applications to store and retrieve key-value pairs

WebSocket Introduction

WebSocket, an advanced standard for full-duplex (two-way) communication between a client and a third-party service in real-time is now supported in Voximplant.

Voice Bots for Online Stores

What the bots learned in five years

Expert Opinions on Storing Data in the Cloud

According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.

What Is Unified Communications?

UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).

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    Skill Groups Migration Guide

    HowTo's
    • 2
    • 10

    Call Center Automation

    News
    • 3
    • 10

    Session Initiation Protocol Telephony

    News
    • 4
    • 10

    Call Routing Systems

    News
    • 5
    • 10

    Omni-Channel Platform

    News
    • 6
    • 10

    Key-Value Storage

    HowTo's
    • 7
    • 10

    WebSocket Introduction

    HowTo's
    • 8
    • 10

    Voice Bots for Online Stores

    News
    • 9
    • 10

    Expert Opinions on Storing Data in the Cloud

    News
    • 10
    • 10

    What Is Unified Communications?

    News

Blog

Skill Groups Migration Guide

Skill groups are going to be deprecated as of 01.01.2020

Call Center Automation

Call center automation utilizes your resources more efficiently while also providing better customer service

Session Initiation Protocol Telephony

Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls

Call Routing Systems

Make, receive and route calls according to your business requirements

Omni-Channel Platform

Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.

Key-Value Storage

A way for Voximplant applications to store and retrieve key-value pairs

WebSocket Introduction

WebSocket, an advanced standard for full-duplex (two-way) communication between a client and a third-party service in real-time is now supported in Voximplant.

Voice Bots for Online Stores

What the bots learned in five years

Expert Opinions on Storing Data in the Cloud

According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.

What Is Unified Communications?

UC (or Unified Communications) are a combination of real-time communication technologies, such as chats and document collaborations, integrated with offline communication methods that do not require the presence of a person (e-mail, voicemail, SMS, fax).

View more

Rapid callback app development

Check this step-by-step tutorial to build your callback app.

ES7/2017 JavaScript syntax support

Both our cloud JavaScript engine and Web JavaScript editor now support modern JavaScript syntax.

Connecting Dialogflow agent to outbound calls

Smart voice bot that can talk with your customers can be implemented not only for inbound calls, but also for outbound ones

Step-by-step call center tutorial

Handling an incoming call

What Is IVR System (Interactive Voice Response)?

The growing demand for IVR systems is driven by the convenience of faster first contact resolution and richer customer experience. These days, IVR systems are implemented in practically all areas of business and their respective applications, such as finance, retail, telecom, etc. While it’s hard to imagine the business context without IVR, there is still a lot to learn about how this technology works.

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