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Omnichannel Cloud Contact Center

Prep for the 2020 Holiday Retail Rush with Automated Customer Communications

As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.

CPaaS: A Business Leader’s Guide

Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows

Top KPIs to Measure Contact Center Effectiveness

When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.

What is Serverless Architecture?

Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.

Add Live Streaming to Your Video Calling Application

Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.

Add Video Calling to Your Flutter App

The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps

Simplify Your Application with Voximplant Key-Value Storage

Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform

What is Direct Inward Dialing?

Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.

What are Push Notifications?

With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.

What is Automatic Speech Recognition?

With automatic speech recognition, you can convert voice inputs into text. Here, we review how automatic speech recognition systems work.

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    Prep for the 2020 Holiday Retail Rush with Automated Customer Communications

    News
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    • 10

    CPaaS: A Business Leader’s Guide

    News
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    • 10

    Top KPIs to Measure Contact Center Effectiveness

    News
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    • 10

    What is Serverless Architecture?

    News
    • 5
    • 10

    Add Live Streaming to Your Video Calling Application

    News
    • 6
    • 10

    Add Video Calling to Your Flutter App

    News
    • 7
    • 10

    Simplify Your Application with Voximplant Key-Value Storage

    News
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    • 10

    What is Direct Inward Dialing?

    News
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    • 10

    What are Push Notifications?

    News
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    • 10

    What is Automatic Speech Recognition?

    News

Blog

Prep for the 2020 Holiday Retail Rush with Automated Customer Communications

As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.

CPaaS: A Business Leader’s Guide

Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows

Top KPIs to Measure Contact Center Effectiveness

When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.

What is Serverless Architecture?

Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.

Add Live Streaming to Your Video Calling Application

Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.

Add Video Calling to Your Flutter App

The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps

Simplify Your Application with Voximplant Key-Value Storage

Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform

What is Direct Inward Dialing?

Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.

What are Push Notifications?

With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.

What is Automatic Speech Recognition?

With automatic speech recognition, you can convert voice inputs into text. Here, we review how automatic speech recognition systems work.

View more

What is RCS Messaging

With the advanced messaging experience provided by apps such as WhatsApp and Facebook Messenger, default SMS texting started to lose popularity. RCS messaging is here to make communications more functional and engaging.

Introducing Voximplant’s A2P SMS API

Voximplant has a dedicated A2P (Application to Person) SMS API for high-volume messaging needs.

Voice Bots for Online Stores

What the bots learned in five years

What is Packet Loss?

Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.

New voice synthesis options for your telephony app powered by Microsoft Azure

With speech synthesis support for Microsoft Azure Text-to-Speech, you can choose from more than 425 voice options covering 40 languages and 60 dialects from 6 distinct speech synthesis engine providers. 

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