Reducing audio and TTS playback latency

A small hint to improve your experience with playing both audio files and TTS

Connecting Dialogflow agent to outbound calls

Smart voice bot that can talk with your customers can be implemented not only for inbound calls, but also for outbound ones

Smartcalls at Web Summit 2018 (Lisbon)

How we presented our visual tool for call automation at one of the largest annual technology conference.

Voicemail detection powered by AI

We've substantially updated our voicemail detection using the machine learning approach. The AI-based voicemail is highly precise in detecting pre-recorded audio messages which allows to handle reaching a voicemail or answering machine.

Better ACD operator status handling

You can now get current status and receive status change notifications

Voximplant email notifications

Accessing WebRTC logs in Chrome and Firefox

Voximplant now supports IPv6 | Usage tips

Voximplant has implemented the support of IPv6 for p2p calls. Since there are some usage nuances, we wrote the article on it.

Cloud-side JavaScript "Promise" handling update

Make sure to use "catch" method on promises!

Introduction to the Voximplant SMS Functionality

Voximplant finally launched SMS functionality; short text messages are still needed to inform customers, verify some actions, get urgent alerts and so on.