North Star Metric - From Episode 7 of the PM Leaders Podcast
Listen to Episode 7 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-09-01
2330Blog
2021-09-012330
Breaking Rules - From Episode 6 of the PM Leaders Podcast
Listen to Episode 6 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-08-193296
Simulcast and Video Conference Recording
Learn about the most recent improvements in Voximplant video conferences. Enjoy even better video quality without freezing and delays, and record your conferences whenever you want. Read more below.
2021-08-183308
Difficult Product Decisions - From Episode 5 of the PM Leaders Podcast
Listen to Episode 5 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-08-124461
Turning Failure Into Opportunity - From Episode 4 of the PM Leaders Podcast
Listen to Episode 4 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2021-08-045995
Meeting Business Goals - From Episode 3 of the PM Leaders Podcast
Listen to Episode 3 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2021-07-296348
Super Pod Team Structure - From Episode 2 of the PM Leaders Podcast
Listen to uncover strategies and tactics for building world-class products from the perspective of a PM. The Product Management Leaders Podcast is designed to connect listeners to top PMs!
2021-07-207716
Product Management Leaders Podcast launch!
Hi all, we are happy to present the first episode of "The Product Management Leaders Podcast"! Our aim with this podcast is to connect you with some of the top PM leaders and share their real-world strategies and tactics for building world-class products with you. In today's episode, Grant Duncan speaks with Greg Montalvo, the Director of Product Management at Inmar, a 5,000+ person company.
2021-07-127830
How to Send SMS with Node.js
Voximplant Platform allows developers with any expertise level to send SMS messages in minutes. In this article, we’ll guide you through this development process. You can also watch a video version of this tutorial.
2021-07-078159
What ISO 27001 Certification Is and Why We Need It
The company was recently audited by the British Standards Institution (BSI) and was certified in relation to the process "Software Development and VoIP Solutions Based on the CPaaS Model" for compliance with the requirements of ISO/IEC 27001: 2013.
2021-05-318895
Voximplant Kit just became even more flexible: meet the new “Functions” section
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
2021-05-1416303
On-Demand Service Companies Benefit from Communication Tools | Voximplant
The on-demand economy is continuing to grow and the platforms that power these apps need robust communication. Voximplant technology is behind industry leading communication for on-demand services.
2021-04-0818563
Favorite posts
An Introduction to Selective Forwarding Units
Adding peer-to-peer communications to an application is relatively straight-forward. Developers can leverage WebRTC APIs or a CPaaS service to quickly add real time voice and video to their web or mobile app. But, what if you want to hold a meeting with more than two people? How can you leverage powerful WebRTC APIs to build a multi party conferencing application?
2020-12-0332518
Comparing Virtual Contact Centers – Voximplant Kit vs. Talkdesk
Contact center managers have to do their due diligence when considering a new cloud contact center solution. Every SME has unique needs and Voximplant Kit is flexible and designed to enhance your contact center experience. Learn more!
2021-01-1527882
Don’t Build VoIP Servers. Come to the CPaaS Side
Voximplant serverless architecture provides a simpler alternative to deploying traditional VoIP servers in a datacenter. Voximplant APIs offer developers scale and on-demand communications services. Learn how easily you can create VoIP services in the form of Voximplant-based apps.
2020-11-2735829
Where CPaaS Deploy their Networks - a Comparison
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
2020-12-2331396
What is a no code contact center? – Voximplant
When looking for a new contact center solution you can go two routes: the technical route or the no-code route which empowers teams to design their call center processes without technical expertise. Voximplant Kit is the virtual contact solution for non-technical teams.
2020-12-1731853Recommended posts
What Are Voice Bots And How They Can Help You
Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
2020-12-0732615
How IP Messaging Features Hold the Key to E-Commerce Success
Advanced IP messaging apps include a range of use cases – from standard user-to-user chatting to AI-powered chatbots. In this article, we cover the benefits that IP messaging brings to the e-commerce industry.
2020-12-3029810
Personalized Service 101: What it is and How to Deliver it
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
2020-12-2231382