The Future of Customer Service: Cloud Based Call Centers
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
2022-01-17
115Blog
2022-01-17115
Enhance Customer Service Results with an IVR System
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
2021-12-202921
Competency Matrices - From Episode 14 of the PM Leaders Podcast
Listen to Episode 14 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-12-202996
Finishing What You Start - From Episode 13 of the PM Leaders Podcast
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-12-034873
You Can’t Be All Thing To All People - From Episode 12 of the PM Leaders Podcast
Listen to Episode 12 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-11-304900
Improve Customer Experience By Integrating Dialogflow with Voximplant
Voximplant integrates with Google Dialogflow to improve call center operations. Voximplant's voice-powered system enables better customer service with reduced time and costs associated. Learn more!
2021-11-304845
Product Manager at Heart - From Episode 11 of the PM Leaders Podcast
Listen to Episode 11 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-11-196222
Educated Product Decisions - From Episode 10 of the PM Leaders Podcast
Listen to Episode 10 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-11-117060
Business Acquisition - From Episode 9 of the PM Leaders Podcast
Listen to Episode 9 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-10-228830
Voximplant is looking out for the security of your data: now we are officially HIPAA compliant
The good news never ends – Voximplant now has HIPAA compliance and can offer BAAs (Business Associate Agreements). We are always working to make things easy and secure for you, constantly demonstrating that Voximplant is a company you can trust.
2021-10-1311639
Product Onboarding - From Episode 8 of the PM Leaders Podcast
Listen to Episode 8 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-10-1210183
North Star Metric - From Episode 7 of the PM Leaders Podcast
Listen to Episode 7 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-09-0114700
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Personalized Service 101: What it is and How to Deliver it
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
2020-12-2243867
5 Best Tactics to Enhance Your Customer Outreach Strategy
Reaching out to a large customer base doesn't have to be overwhelming. Here are four ways you can launch more effective outbound call campaigns.
2021-04-0830858
Product Management Leaders Podcast launch!
Hi all, we are happy to present the first episode of "The Product Management Leaders Podcast"! Our aim with this podcast is to connect you with some of the top PM leaders and share their real-world strategies and tactics for building world-class products with you. In today's episode, Grant Duncan speaks with Greg Montalvo, the Director of Product Management at Inmar, a 5,000+ person company.
2021-07-1220139
How IP Messaging Features Hold the Key to E-Commerce Success
Advanced IP messaging apps include a range of use cases – from standard user-to-user chatting to AI-powered chatbots. In this article, we cover the benefits that IP messaging brings to the e-commerce industry.
2020-12-3041691
Turning Failure Into Opportunity - From Episode 4 of the PM Leaders Podcast
Listen to Episode 4 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2021-08-0418125
Voximplant Kit just became even more flexible: meet the new “Functions” section
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
2021-05-1428347
Meeting Business Goals - From Episode 3 of the PM Leaders Podcast
Listen to Episode 3 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2021-07-2918523
Simulcast and Video Conference Recording
Learn about the most recent improvements in Voximplant video conferences. Enjoy even better video quality without freezing and delays, and record your conferences whenever you want. Read more below.
2021-08-1815404Popular tags