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Voximplant plans 2022 Series C to support cloud communication platform, CEO says

New article about Voximplant by Deborah Balshem, Mergermarket

4 IVR Strategies for Great Customer Calls – Voximplant

Interactive Voice Response (IVR) systems are supposed to enhance the customer experience, but often they diminish it. Use Voximplant Kit for flexible IVR tools to bring a smile to customers faces & customize to your needs.

6 Industries that Must Use Voicebots: Why and How

Voicebots can lift the load off human operators for any business. In these six sectors, they are a must if you want to trump your competition.

Comparing Virtual Contact Centers – Voximplant Kit vs. Talkdesk

Contact center managers have to do their due diligence when considering a new cloud contact center solution. Every SME has unique needs and Voximplant Kit is flexible and designed to enhance your contact center experience. Learn more!

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How IP Messaging Features Hold the Key to E-Commerce Success

Advanced IP messaging apps include a range of use cases – from standard user-to-user chatting to AI-powered chatbots. In this article, we cover the benefits that IP messaging brings to the e-commerce industry.

Personalized Service 101: What it is and How to Deliver it

For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.

Where CPaaS Deploy their Networks - a Comparison

A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.

5 Ways to Improve Contact Center Operations with Technology – Voximplant

Automating your call center operations can dramatically improve business outcomes. Solutions like Voximplant create high-quality customer experience without sacrificing agility. Learn how to improve call center operations.

Speech Technologies For Your Business – The Future of CX

Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.

What is a no code contact center? – Voximplant

When looking for a new contact center solution you can go two routes: the technical route or the no-code route which empowers teams to design their call center processes without technical expertise. Voximplant Kit is the virtual contact solution for non-technical teams.

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What Are Voice Bots And How They Can Help You

Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.

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How to Evaluate VoIP Providers Based on Low Latency

VoIP providers minimize latency by supporting point-to-point SIP calls, operating a global POP network and maintaining modern codecs. Dip into our guide and choose your VoIP provider wisely.