What are Push Notifications?
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-08
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Blog
2020-10-087281
What is Automatic Speech Recognition?
With automatic speech recognition, you can convert voice inputs into text. Here, we review how automatic speech recognition systems work.
2020-10-0110324
Mobile Text Alerts for Business
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
2020-09-2911757
What is Packet Loss?
Packet loss can be annoying since it causes communication breakdowns. In this article, you’ll learn what facilitates packet loss and how to fix it.
2020-09-298572
SMS For Your Business: Benefits And Use Cases
To reinforce customer trust in your business, it is important to regularly communicate with the audience of your brand. SMS messaging is an affordable and quick way to inform customers about all the important news, to promote products and services or simply stay in touch. Here’s why personalized text messaging is a highly effective method of communication.
2020-09-294947
Why WebSockets are Great for Integrating Real Time Services into your Communications Application
The WebSocket protocol (commonly referred to as “WebSockets”) enables real time interactive data exchanges between clients and servers, and application-to-application. It is ideal for connecting communications applications to services offered by specialized cloud providers.
2020-09-258093
Improve Transcription and Leverage Advanced features with Google Speech Beta Features
Voximplant has released an option for enabling Google Cloud Speech-to-Text (STT) Beta features.
2020-09-248178
What is Speech Analytics?
With speech analytics, companies can gain insights into contact center performance and how customers feel about their business.
2020-09-169165
Introducing Voximplant Kit Contact Center
Move faster, serve customers everywhere, without requiring a single line of code
2020-09-1413273
CRM: Cloud-Based Or On-Premise? Main Differences
When a business grows and faces the need to automate sales processes and improve customer interaction, choosing the right CRM system becomes an important task. Today, we are going to talk about cloud-based and on-premise CRMs. Which type is right for your business? Let’s find out.
2020-09-085009
Voice Bots for Online Stores
What the bots learned in five years
2019-11-1245617
New voice synthesis options for your telephony app powered by Microsoft Azure
With speech synthesis support for Microsoft Azure Text-to-Speech, you can choose from more than 425 voice options covering 40 languages and 60 dialects from 6 distinct speech synthesis engine providers.
2020-09-0112297
Favorite posts
How Enterprise PBXs Connect to PSTN
When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
2020-11-113564
How Webhooks Synchronize Communications with Business Apps
With webhooks, your app always knows what happens on the server-side in real time. This makes webhooks ideal for integrating communications apps with events and data from other systems.
2020-11-133619
A Guide to Creating the Best Omnichannel Customer Experience for Your "Everywhere" Customer
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
2020-11-103570
Customer Service Optimisation Trends of 2020
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-047056
What Is a Cloud Contact Center?
A cloud contact center is a cloud-hosted software solution that offers tools, applications and services for organizations to deliver excellent customer service across multiple channels, including voice, SMS, messengers, social media and more.
2020-11-272171Recommended posts
E.164: How to Enable Your Communications Apps to Go Global
Each country has established an independent phone number format valid only for local communications. To reach customers worldwide, you should apply the E.164 phone number format.
2020-11-202570
What is a REST API?
A REST API is a simple, standardized method of communication between web clients and servers. The main building blocks of the REST API are the request and the response. Learn about the REST API and how to issue requests and receive response data.
2020-11-271861
How RTMP Facilitates Live Streaming
RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-305413