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Customer stories
Online Call from Mobile App
Customers of S7 Airlines can call its contact center directly from the company’s website or from mobile apps. Customers can get required information and assistance from anywhere in the world and they do not need to leave the app or install additional software to make a call. The click-to-call feature has been in use since 2011.
13M+ PASSENGERS
serviced annually
146 DESTINATIONS
all over the world
3K EMPLOYEES
in 2017
Seamless Telephony Integration for Cloud CRM
Bitrix24 uses Voximplant to create a cloud PBX for its flagship CRM. With Voximplant’s technology, a Bitrix24 user can make and receive calls directly from a web browser, automatically receive information about the caller, and much more.
5K+ NUMBERS
across the globe
5M+ CALLS
monthly
59 COUNTRIES
where Bitrix24 telephony is available
Automated Candidate Verification for HR
The HR department of KFC in Russia receives more than 15,000 resumes each month. Some of these applications contain mistakes and others are irrelevant to the position. The implementation of Voximplant modules has solved both problems by screening and eliminating bad resumes.
10 TIMES
as quick as a human processes applications
37% ELIMINATION
of irrelevant applications without human intervention
11% CONVERSION INCREASE
into a hired applicant
AI for Call Center
Sberbank uses Voximplant products to automate call center operations: the robot answers customers’ simple questions on its own or helps a human operator find the necessary information.
70% OF CALLS
on the issues covered by the service were transferred to a voice assistant
70 SECONDS
is the average servicing time by Anna (the robot)
4X LESS SPENT
on the phone by operators and customers
Telephony for Live Chat
Voximplant’s integration with JivoChat enables the consumers of the businesses that use this platform to call the sales representatives they are chatting with directly via their web browser.
260K+ SITES
where JivoChat's solution is implemented
20 LANGUAGES
supported
24/7 support
anytime, anywhere
Outgoing Calls to the Customers
After a visit to the bank’s branch, a customer receives a call from the automated quality control service. If a customer gives the experience a low rating, his/ her contact details are loaded in the predictive dialing system to which all bank managers, including top management, have access.
1 month
spent on developing a contact center
500 executives
connected to the dialing system
115 active
top managers
Automated Candidate Verification for HR
Fast food chain Burger King uses Voximplant products for robot-aided screening of unsatisfactory job applications received by its HR Department.
1.5x INCREASED
conversion for qualified candidates
1.5x REDUCED
costs to recruit candidates
5x CHEAPER
to automate the recruitment process
Phone Number Masking
For Wheely, ensuring passenger comfort and safety are essential company values. All calls between passengers and drivers go through Voximplant. Voximplant’s capabilities allow Wheely to protect the privacy of its passengers by phone number masking while also enabling Wheely to have rapid call response times
8 CITIES
across Europe and Russia
10 MINUTES OR LESS
average service time
500K+ DOWNLOADS
on Google Play & App Store
Automation of Incoming Calls via IVR
Flowwow voice IVR answers customers’ basic questions depending on the current stage of their order. If a customer needs additional information about their order, the call is automatically directed to the responsible shop.
4 DAYS
from an idea to its implementation
30% OF INCOMING CALLS
bypass an agent
15 SCRIPTS
for customer guidance
AI-powered outbound calls
The Hoff hypermarket chain uses automated calls to remind its customers about deliveries. If a customer does not confirm the delivery terms and needs to change an order, the bot puts them through to a call center operator. With delivery reminders, Hoff mitigates delivery disruption risks.
23K REMINDER CALLS
per month
10% INCREASE
delivery rate
80% OF CUSTOMERS
receive reminders
Telephony Integration for CRM
During the first contact with a new customer, the operator asks questions and sends a request for issuing a card. To speed up the operator’s work, the customer request is sent directly to the CRM system, from which the operator can call the customer with just one click.
1.5K CALLS
completed per day
10% OF CALLS
monitored for quality control
20 SECONDS
needed for customer authentication
prev
AI-powered outbound calls
When conducting large-scale risk assessment for the hospitality industry, Preverisk emails a self-assessment questionnaire to each hotel, excursion, or other type of travel supplier. If the email address is incorrect, discarded by reception or a SPAM filter, or simply ignored, Preverisk employs automated phone calls by Voximplant to get the correct email address and remind the invitees to fill out the questionnaire.
42% RESPONSE RATE
to survey completion reminders
20x FASTER
automation
94% REDUCTION IN EXPENSES
for call centers
leroy
Video Interviews for HR
To enhance their employees’ career development, the conglomerate ADEO, of which Leroy Merlin is a part of, launched an international development program for future leaders called Talent Booster. To streamline the HR department’s communication with employees that are spread all around the world, a special interface powered by Voximplant was created that enables long distance video interviews to be conducted within established parameters.
2 MONTHS
to develop the service
39 REGIONS OF RUSSIA
took part in the program
1 MINUTE
per each answer recording
hyundai
Automated Processing of Customer Requests
Within a minute from a customer leaving a test drive request, support service request, or request for credit on the Hyundai website, they are contacted on the phone by a robot. If the customer confirms their request, Voximplant automatically connects the dealer and the customer. Furthermore, a robot calls the customers for quality control. All of the data from these calls is reflected in the CRM system of the car importer.
2Х INCREASED CONVERSION
to test drives
70% OF CUSTOMERS
connected to car dealers within 15 minutes by the robot
700 INVALID QUALITY REQUESTS
screened out by the robot within six months
staf
Automated Recruitment Interviews
After selection of the most appropriate candidates from job sites, Vera starts calling candidates using the Voximplant platform. Vera tells a candidate about the job and conducts an interview. After the call, she sends them detailed information about the vacancy and invites for an interview with a manager. HR clients of Vera receive a detailed report with the results of recruiting within an hour.
15% AVERAGE CONVERSION
into a hired applicant
50K CANDIDATES
are called by Vera daily
10Х FASTER
than human operators
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