To make a call from a web browser or from the S7 Airlines app, customers use ready-made Voximplant components (online call button). All calls are sent to the IVR system. Once the request topic is determined, the call is then redirected to an operator of the appropriate skill group. S7 Priority members calling from the app or from the website are able to use a dedicated line that bypasses the IVR system. Incoming calls can be recorded.
A customer calls a virtual phone number and the call connects with the Voximplant cloud platform. The platform requests the driver’s number from Wheely, calls the driver, and records the call. The «callee», whose real phone number is «masked» and set to the virtual one is then able to contact the driver anonymously.
We chose Voximplant because it made development easy, and because the technology has the key capabilities that we need to expand our service. Installation has been quick and simple because Voximplant has done most of the work for us. We’ve had no problems with Voximplant and we're excited to add this functionality to JivoSite and have it provide our customers with the ease and efficiency they need.
The Voximplant cloud is integrated with the Service Volunteers system. When the available-to-call command is used, the Voximplant cloud calls the available customer directly from the browser of the bank top manager. After the connection is established, the Voximplant cloud issues a command to the contact center to show the customer file. Calls are recorded if necessary.
Voximplant manages the unique stack of technologies that allowed Sberbank to launch the revolutionary service «Virtual operator Anna» without capital investments in infrastructure and in a fairly short amount of time.
from idea to production
service response accuracy
up to 20%
contact center optimisation
Get your free developer account or talk with our sales team to learn more about Voximplant solutions