One of 12Go’s top priorities is to create a first-class customer support service, available 24/7, in various languages. In order to meet this goal, a tool would need to be integrated into the company’s CRM, which would make available to the operator not only information in the existing CRM database but also new customer information as it comes in, real-time.
Auto.ru is an automotive classified for new and used cars. The client base of the company is considered to be one of the largest in the Russian market, both in C2C and B2C advertisements. The offering consists of private cars, commercial vehicles, and automotive services. in the number of ads and calls made to car dealers. Each day the website and the app is visited by two million users.
Customers of S7 Airlines can call its contact center directly from the company’s website or from mobile apps. Customers can get required information and assistance from anywhere in the world and they do not need to leave the app or install additional software to make a call. The click-to-call feature has been in use since 2011.
Support team within the company is responsible for assistance to 50 000+ couriers over the phone.
Call center involves more than 900 phone operators. Due to the company permanent and rapid growth, it was necessary to secure a scalable cloud solution, flexible in terms of pricing and billing services.
Bitrix24 uses Voximplant to create a cloud PBX for its flagship CRM. With Voximplant’s technology, a Bitrix24 user can make and receive calls directly from a web browser, automatically receive information about the caller, and much more.
The HR department of KFC in Russia receives more than 15,000 resumes each month. Some of these applications contain mistakes and others are irrelevant to the position. The implementation of Voximplant modules has solved both problems by screening and eliminating bad resumes.
as quick as a human processes applications
of irrelevant applications without human intervention
After a visit to the bank’s branch, a customer receives a call from the automated quality control service. If a customer gives the experience a low rating, his/ her contact details are loaded in the predictive dialing system to which all bank managers, including top management, have access.
For Wheely, ensuring passenger comfort and safety are essential company values. All calls between passengers and drivers go through Voximplant. Voximplant’s capabilities allow Wheely to protect the privacy of its passengers by phone number masking while also enabling Wheely to have rapid call response times
Flowwow voice IVR answers customers’ basic questions depending on the current stage of their order. If a customer needs additional information about their order, the call is automatically directed to the responsible shop.
The Hoff hypermarket chain uses automated calls to remind its customers about deliveries. If a customer does not confirm the delivery terms and needs to change an order, the bot puts them through to a call center operator. With delivery reminders, Hoff mitigates delivery disruption risks.
During the first contact with a new customer, the operator asks questions and sends a request for issuing a card. To speed up the operator’s work, the customer request is sent directly to the CRM system, from which the operator can call the customer with just one click.
When conducting large-scale risk assessment for the hospitality industry, Preverisk emails a self-assessment questionnaire to each hotel, excursion, or other type of travel supplier. If the email address is incorrect, discarded by reception or a SPAM filter, or simply ignored, Preverisk employs automated phone calls by Voximplant to get the correct email address and remind the invitees to fill out the questionnaire.
To enhance their employees’ career development, the conglomerate ADEO, of which Leroy Merlin is a part of, launched an international development program
for future leaders called Talent Booster. To streamline the HR department’s communication with employees that are spread all around the world, a special
interface powered by Voximplant was created that enables long distance video interviews to be conducted within established parameters.
Within a minute from a customer leaving a test drive request, support service request, or request for credit on the Hyundai website, they are contacted on the phone by a robot. If the customer confirms their request, Voximplant automatically connects the dealer and the customer. Furthermore, a robot calls the customers for quality control. All of the data from these calls is reflected in the CRM system of the car importer.
2Х INCREASED CONVERSION
to test drives
70% OF CUSTOMERS
connected to car dealers within 15 minutes by the robot
After selection of the most appropriate candidates from job sites, Vera starts calling candidates using the Voximplant platform. Vera tells a candidate about the job and conducts an interview. After the call, she sends them detailed information about the vacancy and invites for an interview with a manager. HR clients of Vera receive a detailed report with the results of recruiting within an hour.
Skyeng uses Voximplant Kit to automatically inform students if they need to top up their balance, about any vacation time that the teacher is taking, as well as remind them of upcoming scheduled lessons.
In the period leading up to New Year’s Day, the number of orders in Toy.ru online store increases exponentially, and the company is forced to temporarily hire about 60 new call center operators to confirm each order. Now this process is automated: customers are interviewed by a robot and data in the CRM system is automatically updated.
Pure is a dating app and a site for anonymous video chatting that has allowed users to keep dating even at the height of the pandemic. Calls can be made directly from the browser or the app itself and the connection is encrypted, so there are no security concerns. For those who would like to have greater anonymity, there’s a video chat option to "wear" an AR mask.