Customer stories
Online Call to Contact Center
To make a call from a web browser or the S7 Airlines app, s7 customers use ready-made Voximplant components (online call button). All calls are sending to the IVR system. Once the request topic is determined, the call is redirecting to an operator of the appropriate skill group. S7 Priority members calling from the app or website can utilize a dedicated line to which the call is sent directly, bypassing the IVR system. Incoming calls can be recorded.
are serviced annually
146 destinations
all over the world
3000 employees
in 2017
Phone number masking
A customer calls a virtual phone number and the call connects with the Voximplant cloud platform. The platform requests the driver number from Wheely, calls the driver and records the call. The driver is called with the “callee” phone number set to the virtual one, so a customer’s real phone number is “masked”.
Across Europe and Russia
Or less average service time
Installs on Google play & App Store
Telephony with SIP connections
Bitrix24’s team has used Voximplant cloud JavaScript and HTTP API to create a full-featured virtual IP PBX. Voximplant’s Web SDK was used to create a softphone for both web and mobile apps. Bitrix24 customers can now connect and configure PBX within a few minutes, right from Bitrix24’s web interface.
phone numbers across the globe
are made monthly
where Bitrix24 telephony is available
Callback and Online Call
In order to start a cloud scenario, JivoChat sends a request to the Voximplant HTTP API. That scenario first establishes a phone connection to the operator, then to the consumer, and then connects them. All operator-initiated calls can be recorded on request.
sites where JivoChat's solution is implemented
20 languages
are supported
24/7 support
anytime, anywhere
Outgoing call to the customer
The Voximplant cloud is integrated with the Service Volunteers system. When the available-to-call command is used, the Voximplant cloud calls the available customer directly from the browser of the bank top manager. After the connection is established, the Voximplant cloud issues a command to the contact center to show the customer file. Calls are recorded if necessary.
1 month
spent on developing a contact center
500 executives
are connected to the dialing system
115 active
top managers
Smart IVR with voice recognition
Voximplant manages the unique stack of technologies that allowed us to launch the revolutionary service «Virtual operator Anna» without capital investments in infrastructure and in the shortest possible time.
1 month
from idea to production
service response accuracy
up to 20%
contact center optimisation
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