In today's fast-paced digital world, communication is more important than ever. With the rise of multi-channel communication, businesses need a reliable platform that can handle a variety of communication channels. That's where Voximplant comes in. Voximplant is a cloud communication platform that offers a wide range of features and capabilities for multi-channel communication. Now, we'll explore reasons why Voximplant is the best choice for multi-channel communication.
Easy Integration with Existing Systems
One of the main advantages of Voximplant is that it can be easily integrated with existing systems. In one case study company was able to reuse most APIs 70 times. If they had used a point-to-point approach, creating the additional 70 connections would have taken them an extra 16,800 hours and cost an additional £1,680,000 (based on the average developer rate of £100 per hour).
Whether you're using a CRM like Salesforcе, Hubspot or another one, a help desk, or any other system, Voximplant can be easily integrated to provide seamless communication across channels. This means that your team can use the tools they're already familiar with, while also benefiting from the advanced features of Voximplant.
A Wide Range of Communication Channels
Voximplant supports a wide range of communication channels, including voice, video, SMS, and in-app messaging. Voximplant supports a wide range of communication channels, including out-of-the-box support for voice, SMS, Whatsapp, wechat, video, SMS, and in-app messaging. Also you can integrate any channel you want.
This means that your team can communicate with customers on the channels that they prefer, and switch between channels seamlessly. For example, a customer might start a conversation via email, and then switch to voice or video as the conversation progresses. Voximplant makes it easy to support these transitions.
Why is it important? Lets see some numbers:
- 37% increase in response noticed those companies which use a multi-channel campaign instead of single-channel campaign;
- 93% of customers are likely to make repeat purchases with companies that offer excellent customer service;
- 89% of consumers are more likely to make another purchase after a positive customer service experience;
- 40% of customers prefer self-service to talking with an agent.
But according to McKinsey research many companies have tried to implement an omnichannel strategy, few have truly succeeded in building a comprehensive experience for the customer. With Voximplant, businesses can provide seamless communication across channels, while also optimizing their team's performance and improving customer satisfaction.
Simplifying Customer Communications with Automation
Usually a large number of channels for communication means that users will write or call you more often because it is more convenient for them. And in this case, part of the communications needed to be automated.
In addition to pre-recorded voice prompts and touch-tone keypad inputs, Voximplant's IVR system also offers natural language understanding (NLU) capabilities, speech synthesis, and speech recognition technology.
NLU enables the system to understand and interpret natural language spoken by customers, allowing for more complex and nuanced interactions. Speech synthesis technology allows the system to generate speech in a natural and human-like manner, while speech recognition technology enables the system to accurately transcribe and interpret spoken language.
These additional capabilities allow businesses to create more advanced and sophisticated IVR systems that can provide a more personalized and efficient customer experience, while also reducing the need for human intervention in certain customer interactions.
If we talk about text communications, Voximplant's chatbot technology can be used to automate customer interactions via messaging platforms like Facebook Messenger, WhatsApp, and more. Chatbots can be programmed to answer common customer questions, provide product information, and even process transactions. By connecting Dialogflow or Avatar, Voximplant’s NLP functionality, you can quickly and easily add bots to voice and chat channels enabling you to increase your reach and drive cost efficiencies. For example, according to Juniper Research 0,70$ average cost saved per chatbot interaction in 2022, for massaging based banking bots and chatbot conversations to deliver $8 billion in Cost savings by 2022 in general.
What about AI integrations?
Speech synthesis and recognition are especially useful for those who build voicebots and IVRs.
According to a recent published study on machine learning, AI chatbots have demonstrated their superiority with up to 14.7% more accuracy compared to their competitive counterparts. Moreover, they have achieved the same or better accuracy, on average, 50 times faster. These findings signify a tremendous breakthrough in natural language processing technology.
Furthermore, the intent detection algorithm of AI chatbots has reached a remarkable 79% accuracy rate in answering customer requests in real time. This showcases the advanced capabilities of AL chat bots in providing exceptional customer service and streamlining communication channels between businesses and their customers.
Voximplant has 40 languages for speech synthesis from Google, Amazon, Microsoft, IBM and a few others. More language options mean you can speak to a wider audience.
Advanced Call Routing and Distribution
Did you know that 86% of consumers will leave a brand they trusted after only two poor customer experiences. With Voximplant, you can easily set up advanced call routing and distribution rules. For example, you can route calls to the most appropriate agent based on the customer's history or preferences. You can also set up automatic call distribution to ensure that calls are evenly distributed across your team. These features help ensure that customers receive the best possible service, while also optimizing your team's efficiency.
Robust Analytics and Reporting
Voximplant provides robust analytics and reporting capabilities. You can see billing information or download reports with all information from API. It allows you to track key metrics such as call volume, response times, and customer satisfaction or create your own reports for your unique needs.
This data can help you optimize your team's performance and identify areas for improvement. You can also track metrics across different channels, giving you a complete view of your team's communication efforts. It’s more than just relevant for any company as 40% of companies say they rely on speech analytics to help with their CX strategy.
Scalability and Reliability
Finally, Voximplant is a highly scalable and reliable platform. Whether you're a small business or a large enterprise, Voximplant can handle your communication needs. The platform is built on a robust infrastructure, with redundancy and failover mechanisms to ensure maximum uptime. This means that your team can rely on Voximplant to provide the communication capabilities they need, whenever they need them.
