This article aims to outline the differences between inbound and outbound call centers. Read on if you are trying to decide which type of call center is best for your business.
Tag: call center
Call center automation utilizes your resources more efficiently while also providing better customer service
Voximplant shares tips for improving your customer communications with omnichannel technology
We are excited to announce the new integration of Zendesk with Voximplant Kit.
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.