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Tag: kit-updates

Important updates in Voximplant Kit!

Important updates in Voximplant Kit!

From October 10, 2024, the "Dialing" and "Duration"metrics will be renamed to "Dialing time" and "Talking time." In addition to the name change, the logic for calculating these metrics has also been modified for the following types of calls: outbound calls from automated and agent campaigns, and inbound and outbound calls from the softphone. Click "Read more" to learn about the details of the changes.

Voximplant Kit updates. August 2024

Voximplant Kit updates. August 2024

Meet the latest Voximplant Kit updates that will make your work more efficient and comfortable. New CURRENT_DATE and SUBSTRING helpers in the scenario editor, DTMF for inbound calls and much more.

Voximplant Kit updates. July 2024

Voximplant Kit updates. July 2024

We are excited to bring you the latest updates to Voximplant Kit. We have prepared numerous improvements that will help you elevate your customer service quality to a new level.

Voximplant Kit updates. June 2024

Voximplant Kit updates. June 2024

We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.

Voximplant Kit updates

Voximplant Kit updates

The Voximplant Kit team presents the recent updates! Webchat buttons, new appearance for embeddable and desktop softphones, sound notifications for hold limit and many more in the following article!

Voximplant Kit updates

Voximplant Kit updates

Introducing the new features added to Voximplant Kit! Sidebar redesign, integration with HubSpot, new answering machine detection model for USA, new user status log filters and more!

Historical data storaging update

Historical data storaging update

We are informing you that starting from March 15, 2024 all historical data in Voximplant Kit will be stored for 1.5 years

The enhanced version of «Live dashboard» – «Live monitoring»

The enhanced version of «Live dashboard» – «Live monitoring»

Soon, the obsolete «Live dashboard» section will be hidden in the interface to improve the usability of our product. All queue and PDS campaign statistics are available in the «Live monitoring» section, which offers more features to track your contact center key indicators.

Maximizing Your Shopify Success: Essential Analytics Tools for 2024

Maximizing Your Shopify Success: Essential Analytics Tools for 2024

In the ever-evolving world of e-commerce, data is king. For Shopify store owners, leveraging the right analytics tools can mean the difference between stagnation and explosive growth. Let's explore some of the most powerful options available in 2024 that can help you unlock your store's full potential.

The Rise of No-Code and iPaaS: The Best iPaaS Solutions in 2024

The Rise of No-Code and iPaaS: The Best iPaaS Solutions in 2024

In 2024, no-code platforms enable marketing, analytics, and sales teams to achieve goals swiftly and independently, addressing previous implementation bottlenecks. These tools allow rapid creation of digital presences and execution of strategies. However, the need for no-code iPaaS solutions remains to ensure seamless data flow and automation.

Navigating the Transactional Email Landscape: Top Solutions for 2024

Navigating the Transactional Email Landscape: Top Solutions for 2024

Transactional emails are essential for business-customer communication, conveying important information like welcome emails and order confirmations. Choosing the right email delivery system is crucial. We've analyzed over 100 tools and curated the top 10 solutions for 2024.