Professional Services

We help companies to write custom code and build communications apps for their web and mobile services.

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Technological Partner for Your Business

We lead projects throughout their whole lifecycle

from creating an idea to app support and maintenance.

We launch pilots as soon as possible

to improve features based on customers’ feedback and metric values.

We drive product development based on metrics

Before changing the app scenario, we create a hypothesis. If a feature doesn’t improve customer experience, we don’t recommend spending time and money on it.

We set KPIs based on customer goals

such as cost reduction or improving average response time. If metrics don’t confirm the expected result, you get a discount.

We Build the Solution, when you

  • Don't have enough in-house developers

    Don't have enough in-house developers

  • Are busy supporting the product, and there is no time for expansion

    Are busy supporting the product, and there is no time for expansion

  • Don’t want to waste time and resources dealing with internal bureaucratic issues

    Don’t want to waste time and resources dealing with internal bureaucratic issues

  • Need to make a communications app that works 24/7

    Need to make a communications app that works 24/7

  • Are exploring telecom solutions or already have an idea

    Are exploring telecom solutions or already have an idea

What We Can Help You to Build

Automated phone surveys

Automated phone surveys

for NPS, CSAT, and CES

Read more
Smart IVRs

Smart IVRs

for automated processing of inbound call traffic

Read more
LPA

LPA

lead processing automation for inbound customer requests

Read more
Cloud call centers

Cloud call centers

with the browser client

Read more
Click-to-call

Click-to-call

for web and mobile apps

Read more
Video conferences

Video conferences

that scale from one-to-one to group rooms

Read more

How We Create Apps on the NPS Example

1

Task setting

3 days

Our expert conducts interviews, listens to your needs, and determines the survey scenario.

2

Development planning

4 days

We start building survey architecture: conversation scheme, voicebot phrasing and dictionaries. Then we create a development task and sign a contract.

3

Pilot development

3 days

We draft the first iteration of your upcoming survey. You can participate in the development process and control every step.

4

Testing & deployment

2 days

We test functional aspects of the survey to ensure top performance and user experience.

5

Bug fixing and project close-out

2 days

Once calls are monitored and bugs are fixed, we launch the app.

14
Working days — average time to implement NPS

What We Already Built

Click-to-call for S7 Airlines

We helped S7 Airlines customers reach customer service with one click. While on the website or mobile app, customers can make a free phone call via the Internet.

“The click-to-call feature is not only convenient for users but also for developers with a very straightforward API. Our colleagues from Voximplant are open to feedback so a problem never remains unsolved. Above all, over the five-year history of our collaboration, I cannot recall any major technical problem.”

Egor Bayandin

DD for technological development, S7 Airlines

Video calls for Scandinavia Clinic

We’ve built a telemedicine service that enables patients and doctors to remotely communicate with each other. Patients can join the video call with no need to install any additional software. The connection is encrypted and completely secure.

With Voximplant, we were able to launch the telemedicine service before the peak of the pandemic and isolation restrictions. This allowed us to be with patients at the most critical moment for the clinic. With the decline of coronavirus, the demand for remote care reduces, but we believe that interest in telemedicine will grow in the long term. It will all depend on how this format takes root in the minds of consumers. We are ready for the future demand for telemedicine, even if its growth will be slower than was expected.

Anton Boyko

Project Management Director, Severgroup (Scandinavia Clinic Network)

How We Work

Day rates

We charge per development day and meet deadlines

Continuous development

Our process is a Kanban-like continuous flow

Always in touch

We communicate multiple times a week via chats, video conferences, or live meetings

Let’s Get Started

Pick a time that works best for you to discuss how we can help