1
Task setting
3 days
Our expert conducts interviews, listens to your needs, and determines the survey scenario.
Professional Services
We help companies to write custom code and build communications apps for their web and mobile services.
Technological Partner for Your Business
We lead projects throughout their whole lifecycle
from creating an idea to app support and maintenance.
We launch pilots as soon as possible
to improve features based on customers’ feedback and metric values.
We drive product development based on metrics
Before changing the app scenario, we create a hypothesis. If a feature doesn’t improve customer experience, we don’t recommend spending time and money on it.
We set KPIs based on customer goals
such as cost reduction or improving average response time. If metrics don’t confirm the expected result, you get a discount.
We Build the Solution, when you
Don't have enough in-house developers
Are busy supporting the product, and there is no time for expansion
Don’t want to waste time and resources dealing with internal bureaucratic issues
Need to make a communications app that works 24/7
Are exploring telecom solutions or already have an idea
What We Can Help You to Build
Automated phone surveys
for NPS, CSAT, and CES
Smart IVRs
for automated processing of inbound call traffic
LPA
lead processing automation for inbound customer requests
Cloud call centers
with the browser client
Click-to-call
for web and mobile apps
Video conferences
that scale from one-to-one to group rooms
How We Create Apps on the NPS Example
2
Development planning
4 days
We start building survey architecture: conversation scheme, voicebot phrasing and dictionaries. Then we create a development task and sign a contract.
3
Pilot development
3 days
We draft the first iteration of your upcoming survey. You can participate in the development process and control every step.
4
Testing & deployment
2 days
We test functional aspects of the survey to ensure top performance and user experience.
5
Bug fixing and project close-out
2 days
Once calls are monitored and bugs are fixed, we launch the app.
14
Working days — average time to implement NPS
What We Already Built
Video calls for Scandinavia Clinic
We’ve built a telemedicine service that enables patients and doctors to remotely communicate with each other. Patients can join the video call with no need to install any additional software. The connection is encrypted and completely secure.
With Voximplant, we were able to launch the telemedicine service before the peak of the pandemic and isolation restrictions. This allowed us to be with patients at the most critical moment for the clinic. With the decline of coronavirus, the demand for remote care reduces, but we believe that interest in telemedicine will grow in the long term. It will all depend on how this format takes root in the minds of consumers. We are ready for the future demand for telemedicine, even if its growth will be slower than was expected.
Anton Boyko
Project Management Director, Severgroup (Scandinavia Clinic Network)
How We Work
Day rates
We charge per development day and meet deadlines
Continuous development
Our process is a Kanban-like continuous flow
Always in touch
We communicate multiple times a week via chats, video conferences, or live meetings