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How to provide better customer support?

How to provide better customer support?

Customers are now much better informed than ever before and there are so many products, services and solutions that users can choose from. If you do not offer them what they want and are looking for, you can easily lose customers.

What Is SMS Gateway

What Is SMS Gateway

With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.

Setting Up Callbacks: Best Practices

Setting Up Callbacks: Best Practices

To avoid unwanted calls and make life easier for both your call center employees and customers, it is necessary to create well-thought-out scenarios for callback, because there is a fine line between persistence and intrusiveness.

Virtual Agent

Virtual Agent

A virtual agent is an AI-based software program that communicates through voice or text. A virtual agent is also known as an intelligent virtual agent (IVA), virtual rep, or virtual chat agent.

What Is a Cloud CRM And Why Use It?

What Is a Cloud CRM And Why Use It?

A cloud-based CRM system is an essential tool for any modern customer-facing department. As your business grows, the amount of data that you need to collect, track and manage increases, and this is where a cloud-based CRM system comes to the rescue.

Secrets for secure credential storage

Secrets for secure credential storage

Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime

Grok Voice Agent API now available in Voximplant

Grok Voice Agent API now available in Voximplant

Voximplant now includes a native Grok module that connects any Voximplant call to xAI’s Grok Voice Agent API for real-time, speech-to-speech conversations. With a single VoxEngine scenario, you can interact via audio with Grok over phone numbers, SIP trunks and infrastructure, WhatsApp Business, or WebRTC into Grok — all without building custom media gateways or WebSocket streaming infrastructure.

What Is a Voice AI Orchestration Platform?

What Is a Voice AI Orchestration Platform?

Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.