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web sdk

Call transfer function (Attended transfer) is now available in Web SDK

Transfer a call to another user using Web SDK.

sdk mobile

Yep! Ads Real-Time Voice Communication To Let You Find New Friends Easier

Yep! app for making friendships all around the world is now using Voximplant!

sdk

JivoSite Expands Its Website Chat Functions by Adding Calling Capabilities With VoxImplant

Calls are right inside a chat session for the sake of instant voice connection between sales managers ans customers.

webrtc bitrix24 voip

Bitrix24 Chooses VoxImplant for Web Calling

Popular intranet service for small businesses runs with Voximplant.

ios sdk

VoxImplant iOS SDK update - background mode support is now available

Did you miss the background mode?

ios sdk mobile sdk mobile voip

VoxImplant iOS SDK is now available for mobile app developers

Adding real-time communication functionality into your iOS mobile app has never been easier.

webrtc expo

Zingaya is a platinum sponsor of WebRTC Conference & Expo III

We support the third annual expo on WebRTC and related technologies.

TTS text-to-speech voxengine ASR

High quality Text-to-Speech functionality is now available for all VoxImplant developers

Introducing the Text-to-Speech functionality integrated into VoxEngine.

api callback notifications

HTTP Control API is now available

HTTP API is now available to implement scenarios which don't require client applications.

webrtc expo

VoxImplant has been launched! Expecting first great apps and integrations soon

Voximplant has been officially launched!

VoxImplant officially launches at Telecom Council conference

The announcement of the official launch at Telecom Council conference.

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Favorite posts

voice bot

What Are Voice Bots And How They Can Help You

Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.

voip sip CPaaS Serverless

Don’t Build VoIP Servers. Come to the CPaaS Side

Voximplant serverless architecture provides a simpler alternative to deploying traditional VoIP servers in a datacenter. Voximplant APIs offer developers scale and on-demand communications services. Learn how easily you can create VoIP services in the form of Voximplant-based apps.

Voximplant Kit vs Talkdesk: Comparing contact centers for the small and medium enterprise

Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.

Where CPaaS Deploy their Networks - a Comparison

A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.

Personalized Service 101: What it is and How to Deliver it

For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.