
How To Create An Effective IVR: Checklist
Today we'll talk about how to create a well-performing IVR system and what you should pay attention to before you begin.
Today we'll talk about how to create a well-performing IVR system and what you should pay attention to before you begin.
Customers are always glad to provide you with their feedback if you: a) ask for it the right way; b) actually use what they say to improve the quality of your service and/or product. So, in this article, we'll review seven effective ways to collect and use customers’ reviews and general feedback.
With Live Logs, you can now do the same thing for real historical calls too - and it is synchronized with any recordings made during the call too.
Companies conduct phone surveys both to identify market trends and improve the customer experience. In this case, voice bots are an appropriate option since their implementation takes less time and frees up operators for more complex tasks
Buyers and sellers communicate through a call center that handles both inbound and outbound inquiries. Contact centers have to serve customers and allow operators to work efficiently. Now it’s time to look at the statistics and figure out how to create the best version of a contact center for your company.
Voximplant provides a Text-to-Speech API that allows you to communicate with customers all over the world using their native language.
Proxy phone numbers are used to mask real phone numbers to enhance security for both customers and service providers.
TLS stands for Transport Layer Security. It is a cryptographic protocol providing end-to-end security for all types of data sent between users. If a URL link begins with ‘https,’ your browser establishes a connection via TLS. Moreover, TLS can be used while sending emails, files, conducting audio/video conferences, and implementing IP telephony.
Increase your business value with conversational AI
Thanks to the WebRTC standard, your customers and colleagues can join a call without needing to install or download apps. See how innovative technology impacts the telecommunications world
Each online shop is willing to increase its conversions. How to achieve this? A shop may have well-organized business processes, from engaging advertising content to the large coverage of well-tuned targeting ads.
Today we’re going to discuss how the dialogue classification is structured and why it’s useful for business.
The new integration enables instant connection of any Voximplant call to an Ultravox agent, delivering seamless voice-to-voice conversations.
Connect any Voximplant call to ElevenLabs Conversational AI agents
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
Discover proven strategies for enhancing remote employee motivation. Learn how clear goals, effective communication, properly selected tech tools, and work-life balance support create a motivated, productive remote team.
How does personalized customer communication drive business growth? Discover key strategies like data collection, segmentation, tailored messaging, technology, and customer-centric culture. Learn how to boost loyalty, retention, and sales with effective personalization!
Chili Piper is popular, but is it the best for you? This article compares it to competitors like Dashly, Calendly, and others, examining features, pricing, and ideal use cases. Discover the right scheduling tool for your team's needs.
New integrations for Voice AI have arrived: Google's Gemini 2.0 Flash model, featuring seamless voice-to-voice conversation capabilities and ElevenLabs low-latency streaming speech synthesis are now available for Voximplant developers
In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.