For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
UPD: The event has been rescheduled and will now take place on August 3-6 at the Moscone Center in San Francisco, CA. More info
Voximplant is pleased to invite you to the conference and exhibition Enterprise Connect 2020, March 30th – April 2nd, 2020.
It is an leading annual hub for those who want to expand their market reach through a variety of technologies.
Voximplant is one of the platinum sponsors of the exhibition. Our clients receive exclusive discounts:
$400 off for Entire Event and Tue-Thu Conference passes, $200 off of a WorkSpace Connect Summit pass, or a free ticket for Expo Plus.
Use code VOXIMPLANT before confirming your registration. There is an unlimited number of tickets available.
To meet the team, please come by:
Gaylord Palms, 6000 W Osceola Pkwy, Kissimmee, FL 34746,
We’re looking forward to meeting you!