
What Is Automatic Call Distribution (ACD)?
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
Discover the future of tech at LEAP 2025 in Riyadh! Join Voximplant as we dive into the latest AI innovations, startup ecosystems, and groundbreaking technologies shaping tomorrow. Don’t miss this chance to network, learn, and transform your business.
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New integrations for Voice AI have arrived: Google's Gemini 2.0 Flash model, featuring seamless voice-to-voice conversation capabilities and ElevenLabs low-latency streaming speech synthesis are now available for Voximplant developers
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.