Explore how Salesforce telephony integration elevates customer interactions and agent productivity. Discover how to leverage this powerful tool for personalized and efficient experiences, boosting customer satisfaction and driving business growth.
2024-06-06
51500
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-12131133
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-12132327
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
2021-05-14144483
Contact center managers have to do their due diligence when considering a new cloud contact center solution. Every SME has unique needs and Voximplant Kit is flexible and designed to enhance your contact center experience. Learn more!
2021-01-15157610
Growing a business involves lots of moving parts, but no matter how large your customer base gets, customer experience (CX) should hold a top spot among your business responsibilities as your company grows.
2020-11-27164033
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-26160632
A simple step-by-step guide to using API for launching outbound call scenarios. Screenshots and code samples attached.
2020-04-13186367
The Voximplant Kit now includes a new scenario autosave feature. Now you don’t have to worry that some changes you made to the scenario might be lost if you forgot to save these changes.
2020-04-07180612
KFC has launched a hotline where staff can ask questions about the coronavirus to reduce their anxiety and warn them of any precautions.
2020-03-26220976
This update brings a new user interface crafted by our UX experts, along with new tools and features for even smarter call processing automation. Let’s walk through the major changes.
2020-02-04190739
Voximplant Kit will soon have a new and improved IVR block with faster and more accurate speech synthesis and recognition. Learn more about the improvements.
2020-02-10194520
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0930106
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-274385
Today Ultravox announced they are directly integrating Voximplant into their platform to provide SIP capabilities. The integration builds on Voximplant’s deep telephony and Voice AI tooling
2025-10-2910506
Voximplant now includes a native Deepgram module that connects any Voximplant call to Deepgram’s Voice Agent API for real-time, speech‑to‑speech conversations. You can stream audio from phone numbers, SIP trunks, WhatsApp, or WebRTC into Deepgram’s unified agent environment—combining STT, LLM reasoning, and TTS—and play responses via Voximplant’s serverless runtime with minimal latency.
2025-12-1713808
Use Realtime API in VoxEngine to build speech-to-speech voice AI with data residency control. Set baseUrl to any OpenAI Realtime-compatible endpoint, including Azure EU deployments, and control where call audio is processed
2026-07-293159
Connect any OpenAI-compatible text LLM to your voice AI pipeline in VoxEngine via Chat Completions or Responses API. Set baseUrl to any provider or your own deployment, including EU endpoints for data residency
2026-07-224652
Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules
2026-04-234349
Voximplant now lets developers build full-cascade voice AI pipelines in VoxEngine without sacrificing turn-taking quality.
2026-03-266984
