AI-powered, adaptable, and effortless contact center software by Voximplant optimizes traditional conversation flows. Bridge together all interactions: phone, chat, text message, email, social media, and other communication channels. Provide intuitive customer care from the first greeting.
2020-04-07
170854
Nowadays, the spread of COVID-19 is an urgent problem affecting businesses worldwide. With work conditions changing daily, companies are trying to establish continuous communication with customers, employees, and partners in order to be able to exchange information quickly and keep everyone safe and healthy. For this reason, the hotline has become an indispensable tool for any business. Hotlines can be used
2020-04-07168071
The relevance of remote business has grown rapidly due to changing conditions in world markets. Several companies are facing challenges because they are not set up for their employees to transition to remote work but situations like these call for immediate measures.
2020-03-19171891
A PBX (Private Branch Exchange) allows companies to manage incoming and outgoing phone calls. How does it work? Learn the basics of PBX and how to choose the right type for your business.
2020-03-12186986
Softphones let you make calls over the Internet. How do they work? Does a software-based phone bring business benefits? Read on to learn everything you need.
2020-03-10173250
Learn more about subscription plan charges
2020-01-22174419
Call center automation utilizes your resources more efficiently while also providing better customer service
2020-01-06186074
Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls
2020-01-06195995
Make, receive and route calls according to your business requirements
2019-12-17195384
Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.
2019-12-12215271
According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.
2019-11-12185283
China implemented several restrictions for incoming international calls as a part of regulations on communications and strict spam monitoring.
2019-09-23182957
Voximplant AI Agent Skills let your coding agent build and ship voice applications without switching tools
2026-06-11680
Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.
2025-10-278459
Voximplant now includes a native Grok module that connects any Voximplant call to xAI’s Grok Voice Agent API for real-time, speech-to-speech conversations. With a single VoxEngine scenario, you can interact via audio with Grok over phone numbers, SIP trunks and infrastructure, WhatsApp Business, or WebRTC into Grok — all without building custom media gateways or WebSocket streaming infrastructure.
2026-01-1418405
Voximplant now includes a native Cartesia module for streaming, low-latency text-to-speech (TTS). You can use a single VoxEngine API to synthesize speech in real time, connect it to any call (PSTN, SIP, WebRTC, WhatsApp) and control playback from a Large Language Model (LLM) or other source, all inside VoxEngine.
2025-11-189201
Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules
2026-04-231452
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-271492
Voximplant now lets developers build full-cascade voice AI pipelines in VoxEngine without sacrificing turn-taking quality.
2026-03-263663
Voximplant now supports Inworld's Realtime API, so you can bring Inworld's expressive, conversation-aware agents into real phone calls, SIP, and WhatsApp without custom media infrastructure
2026-06-17674
