Softphone Guide — Overview & Definition
Softphones let you make calls over the Internet. How do they work? Does a software-based phone bring business benefits? Read on to learn everything you need.
2020-03-10
163677News
2020-03-10163677
MAU and IP Messaging Billing Update
Learn more about subscription plan charges
2020-01-22164757
Call Center Automation
Call center automation utilizes your resources more efficiently while also providing better customer service
2020-01-06176524
Session Initiation Protocol Telephony
Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls
2020-01-06186297
Call Routing Systems
Make, receive and route calls according to your business requirements
2019-12-17185734
Omni-Channel Platform
Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.
2019-12-12205806
Expert Opinions on Storing Data in the Cloud
According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.
2019-11-12175825
Recommendations for calls to China
China implemented several restrictions for incoming international calls as a part of regulations on communications and strict spam monitoring.
2019-09-23173513
Voice Over IP (VoIP)
Even the smallest businesses make plenty of calls on a daily basis. However, this can interfere with work processes and make collaborations less productive. Adopting a technology capable of solving inconveniences associated with traditional phone systems can potentially be a huge benefit. Voice over Internet Protocol (VoIP) allows businesses to make calls over a computer or other data-driven devices. Also, it offers call forwarding, caller ID, voicemail, SMS, and video calls.
2019-10-22188734
What to Expect for UCaaS: AI, Seamless Integration, and Market on Absorption
Interview with Alexey Aylarov: Are we approaching the era of takeovers?
2019-10-07176627
How to Cut HR Workload in Half With the Bot Recruiter
Case studies from the largest fast food chains
2019-10-04175947
Technologies being introduced today that will become mainstream by 2020
Speech by Alexey Aylarov, CEO of Voximplant at Intercom Conference
2019-10-0283091
LEAP 2025: AI, Startups, & the Future of Tech – Voximplant Is There
Discover the future of tech at LEAP 2025 in Riyadh! Join Voximplant as we dive into the latest AI innovations, startup ecosystems, and groundbreaking technologies shaping tomorrow. Don’t miss this chance to network, learn, and transform your business.
2025-02-0567606
OpenAI Client update: gpt-realtime GA alignment
OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports
2025-10-1017976
Voximplant Kit updates. January 2025
New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-1468612
New WebSocket privacy feature for compliance-oriented environments
Voximplant has added a WebSocket privacy option that redacts message payloads from logs across all WebSocket-based services – Voice AI connectors and external speech system – and speech control modules
2026-04-23156
Voximplant Kit updates. January 2025
New Features in Voximplant Kit: Update overview We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-134312
What Is a Voice AI Orchestration Platform?
Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.
2025-10-276351
Secrets for secure credential storage
Voximplant has added Secrets, a dedicated credential store for API keys, tokens, and other sensitive values that VoxEngine scenarios need at runtime
2026-04-2731
Voximplant adds enhanced pipeline options for Voice AI
Voximplant now lets developers build full-cascade voice AI pipelines in VoxEngine without sacrificing turn-taking quality.
2026-03-261079