Enhanced speech recognition model is now available
62% Word Error Rate (WER) improvement for US English
2019-05-07
114918News
2019-05-07114918
G.722 for SIP endpoints is now supported
G.722 is used in many SIP phones for HD voice support
2019-04-26108417
iOS SDK third-party (in)dependence
An update on CocoaLumberjack and SocketRocket usage
2019-03-25113055
Introducing New Control Panel
Rethinking of the mission control for your better launches
2019-03-06111299
Native screen sharing in Chrome 72
Screen sharing without extensions has arrived. Finally.
2019-02-08267459
Voximplant reached the final of the Best of Enterprise Connect Award
We are proud to announce that Voximplant is nominated for the Best Application of Artificial Intelligence Award.
2019-02-05179910Managing Users Changes in March 2019
On March 1, the ability to bind users to different applications using the BindUser command will disappear.
2019-01-23112463
Voximplant now supports IPv6 | Usage tips
Voximplant has implemented the support of IPv6 for p2p calls. Since there are some usage nuances, we wrote the article on it.
2018-07-20192008
Cloud-side JavaScript "Promise" handling update
Make sure to use "catch" method on promises!
2018-07-03128833
High quality Text-to-Speech powered by WaveNet is now available
HD Text-to-Speech from Google powered by WaveNet is now available to all our developers.
2018-05-07127355
"callPSTN" now requires a caller id
Starting on April 25 we change our callPSTN API: “caller id” is no longer optional and must be specified.
2018-04-04194407
Audio and Video record`s URL length can be more than 255 characters.
To make our platform better we are now removing the limit, so URL length can be longer than 255 characters.
2018-03-30190398
Voximplant Kit updates. January 2025
New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:
2025-02-1463376
15 Phrases That Show Empathy in Customer Service
Empathy is key to exceptional customer service. Learn how to cultivate empathy within your team, boost customer satisfaction, and create a positive brand image. Discover practical tips and 15 powerful phrases to express empathy effectively and transform your customer interactions.
2024-11-2066641
Guide to Enhancing Remote Team Training: From Onboarding to Advanced Learning With an LMS in Cloud Contact Centres
Discover effective strategies to enhance remote training for cloud contact centres using an LMS. From seamless onboarding to advanced learning modules, see how well-structured training can boost team productivity, engagement, and skill development across all levels.
2024-12-1065719
How Personalized Customer Communication Drives Business Growth
How does personalized customer communication drive business growth? Discover key strategies like data collection, segmentation, tailored messaging, technology, and customer-centric culture. Learn how to boost loyalty, retention, and sales with effective personalization!
2024-11-2265642
How Automated Chatbots Enhance Customer Experience in Mobile Apps
Explore five powerful ways AI-driven chatbots are transforming the mobile app experience, providing fast, personalized support that meets today’s high customer expectations. From instant messaging to proactive guidance, discover how chatbots boost user satisfaction and retention.
2024-11-1464969
Voximplant Kit updates. December 2024
In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-1765651
Voximplant Kit updates. April 2025
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1525118
LEAP 2025: AI, Startups, & the Future of Tech – Voximplant Is There
Discover the future of tech at LEAP 2025 in Riyadh! Join Voximplant as we dive into the latest AI innovations, startup ecosystems, and groundbreaking technologies shaping tomorrow. Don’t miss this chance to network, learn, and transform your business.
2025-02-0563280