Voximplant at Call & Contact Centre Expo 2020
Voximplant at Call & Contact Centre Expo 2020
2020-02-27
32403
Events
2020-02-2732403
Customized intelligent cloud contact center for your company. Interested? Let’s meet up!
Voximplant is pleased to invite you to the conference and exhibition Enterprise Connect 2020, March 30th – April 2nd, 2020.
2020-02-1833012
INTERCOM '19 will take place in Moscow in November
The event this year will focus on client experience improvement and RPA: INTERCOM Europe ‘19 is built around client experience improvement: voice bots for call centers, call management automation, speech synthesis and recognition
2019-07-2453763
Voximplant @ APIdays Amsterdam
Useful take-aways from the event
2019-06-2058253
Voximplant at APIdays Amsterdam, June 18 & 19
Company speaking plan and Alexey Aylarov invitation
2019-06-1061165
Voximplant @ the UC Expo '19
Trends and key take-aways from London Unified Communications show
2019-05-2362391
Join Voximplant team at the UC Expo
2019-04-2363952
Take-aways from Google Cloud Next '19
What we have learned from Google Cloud Next '19 in SF
2019-04-1863587
Smartcalls at the Arch Summit '19
Voximplant featured its Smartcalls solution at the Arch Summit ’19 at Luxemburg on 3rd and 4th April.
2019-04-1666009
Voximplant at Enterprise Connect 2019
Last month, Voximplant took part in one of the largest conferences on communications — Enterprise Connect 2019.
2019-04-0264661
Join Voximplant on Enterprise Connect 2019
2019-01-1870625
Smartcalls at Web Summit 2018 (Lisbon)
How we presented our visual tool for call automation at one of the largest annual technology conference.
2018-11-2077024
Favorite posts
What is a No-code Contact Center?
If you’re involved in evaluating cloud contact center services, you’ve likely recognized two distinct categories and a big difference in the amount of technical expertise required to implement them. You’re attracted to the ease of use offered by contact center as service (CCaaS) offerings, but their fixed functionality doesn’t fit your business needs. In contrast, a cloud contact center built on a communications platform as a service (CPaaS) offering provides unlimited flexibility, but requires expensive software development resources to build a complete solution.
2020-12-174808
What is a REST API?
A REST API is a simple, standardized method of communication between web clients and servers. The main building blocks of the REST API are the request and the response. Learn about the REST API and how to issue requests and receive response data.
2020-11-277821
5 Tactics to Strengthen Your Contact Center Operations with Technology
In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
2020-12-183455
Personalized Service 101: What it is and How to Deliver it
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
2020-12-223367
How Webhooks Synchronize Communications with Business Apps
With webhooks, your app always knows what happens on the server-side in real time. This makes webhooks ideal for integrating communications apps with events and data from other systems.
2020-11-1310519Recommended posts
What Is a Cloud Contact Center?
A cloud contact center is a cloud-hosted software solution that offers tools, applications and services for organizations to deliver excellent customer service across multiple channels, including voice, SMS, messengers, social media and more.
2020-11-278088
An Introduction to Selective Forwarding Units
Adding peer-to-peer communications to an application is relatively straight-forward. Developers can leverage WebRTC APIs or a CPaaS service to quickly add real time voice and video to their web or mobile app. But, what if you want to hold a meeting with more than two people? How can you leverage powerful WebRTC APIs to build a multi party conferencing application?
2020-12-033700
Where CPaaS Deploy their Networks - a Comparison
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
2020-12-233058