INTERCOM '19 will take place in Moscow in November
INTERCOM '19 will take place in Moscow in November
2019-07-24 12:10:16
62141
0
Since 2016, INTERCOM has become an important conference in the field of communication technologies and business process automation. Each year, the conference connects attendees from major IT & telecom companies and business verticals to disrupt trends and discuss major cases. INTERCOM 2019 will focus on the next steps in improving client experience through voice bots, omni-channel chats, advanced IVR, and video conferencing and messaging.
The schedule includes two main panels – business and technical. In the business panel, speakers will share successful cases of implementing innovative technologies into their processes for cost reduction and improved customer experience. During the technology panel, participants – tech experts and developers from leading companies -- will go over an in-depth discussion of communication services and conduct detailed workshops on the subjects of ML/NLU/Speech recognition and voice synthesis.
Preliminary speakers include leading tech companies such as:
Google;
IBM;
Logitech;
Viber;
Yandex;
KolGene;
Voximplant;
For additional details, please watch the video from INTERCOM ‘18 and visit the link below to register.
INTERCOM '19 Date: November 14, 2019 Venue: Moscow, Digital Business Space
The details of the program will go public later. Please stay tuned for updates!
Sign Up for a free Voximplant developer account or talk to our experts
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
For many consumers, personalized customer service is key to good customer experiences (CX). According to a 2020 survey by Gladly, close to two-thirds of respondents said that “lack of personalization makes [them] feel like a ticket number.” Businesses wishing to meet and exceed customer expectations need to make personalized service a top priority. But personalization goes beyond making movie recommendations or using a customer’s name in an email subject line. When it comes to personalized service, it’s paramount that you deliver relevant, valuable, and speedy support to promote positive customer experiences. In this article, we’ll break down what personalized service means, why it’s so important to CX, and how you can deliver personalization service to your customers.
Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.
Get the latest from Voximplant
Share your email so Voximplant can send you guides and industry news.
2020-12-23
13432
