A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
Since 2016, INTERCOM has become an important conference in the field of communication technologies and business process automation. Each year, the conference connects attendees from major IT & telecom companies and business verticals to disrupt trends and discuss major cases. INTERCOM 2019 will focus on the next steps in improving client experience through voice bots, omni-channel chats, advanced IVR, and video conferencing and messaging.
The schedule includes two main panels – business and technical. In the business panel, speakers will share successful cases of implementing innovative technologies into their processes for cost reduction and improved customer experience. During the technology panel, participants – tech experts and developers from leading companies -- will go over an in-depth discussion of communication services and conduct detailed workshops on the subjects of ML/NLU/Speech recognition and voice synthesis.
Preliminary speakers include leading tech companies such as:
For additional details, please watch the video from INTERCOM ‘18 and visit the link below to register.
Date: November 14, 2019
Venue: Moscow, Digital Business Space
The details of the program will go public later. Please stay tuned for updates!