We are excited to introduce you to the updates in Voximplant Kit that will make your work even more efficient and convenient. From expanded capabilities for operators to innovative automation features - we have prepared numerous improvements that will help you elevate your customer service to a new level.
1. New helpers in the scenario editor in the “Data modification” block
- You no longer need to use a function to get the current date and time, the CURRENT_DATE helper is instead available now
- The new SUBSTRING helper will help you with a string cutting
2. New “Groups” filter
While creating and editing Queues and PDS campaigns at the stage of adding agents, a new filter “Groups” is now available, which allows you to quickly find and add a previously created group of agents without searching and selecting them one by one.
3.DTMF for inbound calls
A keypad for extensions became available for inbound calls in the agent's workspace. Previously, DTMF was only available for outbound calls.
4. Filter by chat ID in "History" → "Messages"
In the “History” → “Messages” section, a filter by chat ID has been added to make it easier to find all conversations of a particular user. You can find and copy the chat ID in any conversation with a user.
