by customers on businesses that use a chatbot for customer service
customer service costs for businesses that use a chatbot (Gartner)
during high load periods when customer services rely on chatbots
Contemporary chatbots should be smart, and AI-powered technologies are the only way to achieve this. That's why we empower your chatbot with the Voximplant Avatar for natural language processing.
This enables functionalities like intent detection, entity extraction, form filling, etc., to be accurately delivered in English, Russian, Spanish, and Portuguese languages.
One of the biggest advantages of customer service automation with chatbots is scalability – one bot can serve hundreds of customers simultaneously. Businesses can experience a significant increase in incoming requests during downtime, holidays, special offers, etc.
Whatever happens, when you have chatbot built on Voximplant, you engage with your customers at the right time, no matter how great the demand.
Using a Chatbot that's made using Voximplant technology is surprisingly easy. These chatbots can also be integrated into the various text and customer communication channels that your business uses to serve its clientele.
These include Whatsapp, Messenger, Telegram, SMS, Email, etc. Voximplant even lets you easily integrate your chatbot with any messaging channel using HTTP or GRPC API.
Building intelligent chatbots with Voximplant is fast and easy. Facilitate your customers and empower them to solve their problems using omnichannel conversational AI that works.
Flexible conversation flows
The bot can be easily used with telephony channels
Cutting-edge neural networks to power our ML engine
High-quality intent recognition, entity extraction and form filling
Serverless architecture offers easy integration with external web services
Collect customer information and route it to the appropriate sales representative for follow-up.
Recommend products or services to customers. The chatbot can suggest items based on the customer's previous purchases or interests.
Сollect feedback from customers. The chatbot can ask customers a series of questions and collect their responses.
Order products or services with the power of voice. The chatbot can understand voice commands and process the order accordingly.
Make payments quickly and securely. The chatbot can handle the entire payment process, from collecting customer information to complete the transaction.
Reach out to customer service representatives. The chatbot can provide general information, answer FAQs, and even direct customers to the appropriate support channels as and when necessary.
Automate the process of scheduling appointments with customers. Customers can provide their desired date and time; the chatbot will automatically book their appointment and send them a confirmation.
Don't compromise on quality — get top‑notch services at affordable prices.
