Voicebot

AI-Powered automated customer service for telephone communications

Modern language-understanding technologies can empower you with automated customer service and positively impact customer satisfaction. These Voicebots handle routing tasks that don't require a live person, allowing human agents to focus on more complex requests.
AI-Powered automated customer service for telephone communications

Key stats

Up to 44% improvement

in customer experience

Up to 50% better scaling

of operations during high load

Up to 33% happier agents

since they no longer work on routine tasks

Up to 30% reduced costs

on customer services

Our Customers

Trusted by the world’s most innovative businesses

AI-Powered

The voicebot uses Voximplant Avatar and many built-in integrations with AI-powered speech recognition and text-to-speech solutions from vendors such as Google, Amazon, Microsoft, IBM for natural language processing.

Avatar enables functionality like intent detection, entity extraction, and form filling, etc., with remarkable accuracy. At present, English, Russian, Spanish and Portuguese languages are supported. Voximplant voicebots can be used in IVRs for inbound call automation or connect to outbound campaigns.

AI-Powered

Scalable

One of the most significant benefits of leveraging customer service automation with voicebot technology is its scalability – a single bot can effectively assist hundreds of customers simultaneously.

This is particularly beneficial during times of increased demand, such as during holidays, special offers, or when there is a need to make a high volume of outbound calls to customers in a brief timeframe.

Voximplant's voicebot technology has you covered for whatever customer service demands come your way.

Scalable

Easy to integrate

Voximplant offers unparalleled flexibility when it comes to integrating your voicebot. With our service, you can purchase a phone number that is connected to your bot in more than 60 countries around the world, or you can use SIP protocol to connect it to your existing telephony infrastructure.

Our voicebot can also be used in tandem with Voximplant Call Lists, allowing you to easily launch outbound campaigns. Additionally, you can use our HTTP API to make an individual outbound call to a specific customer.

Easy to integrate

Features & Capabilities

Building intelligent voicebots with Voximplant is an incredibly fast and easy process. Make your customers happy by giving them the power to solve their problems quickly and easily using omnichannel conversational AI that works flawlessly.

Flexible conversation flows

125+ languages and dialects are recognised

Cutting-edge neural networks to power our ML engine

High-quality intent recognition, entity extraction and form filling

Local phone numbers in 60 countries

The ability to connect your phone number using SIP

Over 250 speech synthesis voice types to differentiate your brand

Advanced dialer with answering machine detection

Text-to-speech in up to 40 languages and recorded audio for communication in any language

Serverless architecture offers easy integration with external web services

Call forwarding: Required calls can be forwarded to a contact center

No-code CX Canvas enables non-technical people to create simpler bots

We support a wide range of use cases

Automated Customer Service

Automated Customer Service

The voicebot can recognize customer queries, respond with pre-determined answers, or direct customers to the appropriate department and personnel. This eliminates the need to hire expensive customer service agents and can save businesses time and money on customer service.

Automated Sales and Marketing

Automated Sales and Marketing

The voicebot can interact with customers, provide information about products and services, and answer customer questions. This can help businesses engage customers quickly and easily, leading to more sales and higher customer satisfaction.

Automated Appointment Booking

Automated Appointment Booking

Automate appointment booking for customers. The voicebot can recognize customer requests and book appointments based on availability. This can help businesses streamline the appointment booking process, saving businesses time and money.

Automated Payment Processing

Automated Payment Processing

The voicebot can recognize customer input and quickly process payments. This can help businesses save time and money by eliminating the need for manual payment processing.

Automated Order Fulfillment

Automated Order Fulfillment

Automate order fulfillment, including providing customers with order status updates. The voicebot can recognize customer input and quickly process orders, eliminating the need for manual order fulfillment.

Automated Lead Generation

Automated Lead Generation

The voicebot can engage customers in conversations and collect contact information from them. This can help businesses quickly and easily generate leads, leading to more sales and higher customer satisfaction.

Automated Surveys and Feedback Collection

Automated Surveys and Feedback Collection

The voicebot can engage customers in conversations and collect feedback or survey responses. This can help businesses gain valuable insights into customer experiences and improve the customer journey.

Customer quotes

See our customer stories
We used to lose a lot of customers that left requests for test drives. Specialists processed them manually, resulting in a 24-72 hour lag from dealerships receiving this information. We decided to automate request processing, specifically data verification and connecting customers with dealers, which resulted in improved quality control. Six months passed and we were able to single out several advantages: The dealer doesn't lose time calling customers that left wrong phone numbers or changed their minds; all call information is imported into our CRM system; we can control the dealer's work and access the customer history for each request; and most importantly, the increase in communication efficiency between customers and dealerships resulted in a twofold increase in test drive conversion.
Svyatoslav Ryazhskiy
Team Leader for CRM and Internet Projects, Hyundai Motor CIS
Pricing

We offer the best price

Don't compromise on quality — get top‑notch services at affordable prices.

  • Voicebot

    Our products are designed to give you the most bang for your buck.
    Starting from
    $0.03
    per minute