in customer experience
of operations during high load
since they no longer work on routine tasks
on customer services
The voicebot uses Voximplant Avatar and many built-in integrations with AI-powered speech recognition and text-to-speech solutions from vendors such as Google, Amazon, Microsoft, IBM for natural language processing.
Avatar enables functionality like intent detection, entity extraction, and form filling, etc., with remarkable accuracy. At present, English, Russian, Spanish and Portuguese languages are supported. Voximplant voicebots can be used in IVRs for inbound call automation or connect to outbound campaigns.
One of the most significant benefits of leveraging customer service automation with voicebot technology is its scalability – a single bot can effectively assist hundreds of customers simultaneously.
This is particularly beneficial during times of increased demand, such as during holidays, special offers, or when there is a need to make a high volume of outbound calls to customers in a brief timeframe.
Voximplant's voicebot technology has you covered for whatever customer service demands come your way.
Voximplant offers unparalleled flexibility when it comes to integrating your voicebot. With our service, you can purchase a phone number that is connected to your bot in more than 60 countries around the world, or you can use SIP protocol to connect it to your existing telephony infrastructure.
Our voicebot can also be used in tandem with Voximplant Call Lists, allowing you to easily launch outbound campaigns. Additionally, you can use our HTTP API to make an individual outbound call to a specific customer.
Building intelligent voicebots with Voximplant is an incredibly fast and easy process. Make your customers happy by giving them the power to solve their problems quickly and easily using omnichannel conversational AI that works flawlessly.
Flexible conversation flows
125+ languages and dialects are recognised
Cutting-edge neural networks to power our ML engine
High-quality intent recognition, entity extraction and form filling
Local phone numbers in 60 countries
The ability to connect your phone number using SIP
Over 250 speech synthesis voice types to differentiate your brand
Advanced dialer with answering machine detection
Text-to-speech in up to 40 languages and recorded audio for communication in any language
Serverless architecture offers easy integration with external web services
Call forwarding: Required calls can be forwarded to a contact center
No-code CX Canvas enables non-technical people to create simpler bots
The voicebot can recognize customer queries, respond with pre-determined answers, or direct customers to the appropriate department and personnel. This eliminates the need to hire expensive customer service agents and can save businesses time and money on customer service.
The voicebot can interact with customers, provide information about products and services, and answer customer questions. This can help businesses engage customers quickly and easily, leading to more sales and higher customer satisfaction.
Automate appointment booking for customers. The voicebot can recognize customer requests and book appointments based on availability. This can help businesses streamline the appointment booking process, saving businesses time and money.
The voicebot can recognize customer input and quickly process payments. This can help businesses save time and money by eliminating the need for manual payment processing.
Automate order fulfillment, including providing customers with order status updates. The voicebot can recognize customer input and quickly process orders, eliminating the need for manual order fulfillment.
The voicebot can engage customers in conversations and collect contact information from them. This can help businesses quickly and easily generate leads, leading to more sales and higher customer satisfaction.
The voicebot can engage customers in conversations and collect feedback or survey responses. This can help businesses gain valuable insights into customer experiences and improve the customer journey.
Don't compromise on quality — get top‑notch services at affordable prices.
