Skill Groups Migration Guide

Skill groups are going to be deprecated as of 01.01.2020

Call Center Automation

Call center automation utilizes your resources more efficiently while also providing better customer service

Session Initiation Protocol Telephony

Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls

Speech synthesis and voice recognition are now twice as fast in Voximplant Kit

Call Routing Systems

Make, receive and route calls according to your business requirements

Omni-Channel Platform

Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.

Key-Value Storage

A way for Voximplant applications to store and retrieve key-value pairs

WebSocket Introduction

WebSocket, an advanced standard for full-duplex (two-way) communication between a client and a third-party service in real-time is now supported in Voximplant.

Voice Bots for Online Stores

What the bots learned in five years

Expert Opinions on Storing Data in the Cloud

According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.

    • 1
    • 10

    Skill Groups Migration Guide

    HowTo's
    • 2
    • 10

    Call Center Automation

    News
    • 3
    • 10

    Session Initiation Protocol Telephony

    News
    • 4
    • 10

    Speech synthesis and voice recognition are now twice as fast in Voximplant Kit

    Voximplant Kit
    • 5
    • 10

    Call Routing Systems

    News
    • 6
    • 10

    Omni-Channel Platform

    News
    • 7
    • 10

    Key-Value Storage

    HowTo's
    • 8
    • 10

    WebSocket Introduction

    HowTo's
    • 9
    • 10

    Voice Bots for Online Stores

    News
    • 10
    • 10

    Expert Opinions on Storing Data in the Cloud

    News

Blog

Skill Groups Migration Guide

Skill groups are going to be deprecated as of 01.01.2020

Call Center Automation

Call center automation utilizes your resources more efficiently while also providing better customer service

Session Initiation Protocol Telephony

Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls

Call Routing Systems

Make, receive and route calls according to your business requirements

Omni-Channel Platform

Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.

Key-Value Storage

A way for Voximplant applications to store and retrieve key-value pairs

WebSocket Introduction

WebSocket, an advanced standard for full-duplex (two-way) communication between a client and a third-party service in real-time is now supported in Voximplant.

Voice Bots for Online Stores

What the bots learned in five years

Expert Opinions on Storing Data in the Cloud

According to IDG researchers, 77% of companies today use cloud technology. On the other hand, with increasing popularity, they are becoming more susceptible to cyberthreats. According to Kaspersky Lab, every tenth (10%) leak of data from the cloud was a result of the provider’s actions, while a third of all cyber incidents in the cloud (33%) occurred from employee oversight.

View more

Please meet the new and improved version of Smartcalls - Voximplant Kit

Step-by-step call center tutorial

Handling an incoming call

Caller ID for your outbound call campaigns

What Is Automatic Call Distribution (ACD)?

Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.

PBX Phone System Guide

A PBX (Private Branch Exchange) allows companies to manage incoming and outgoing phone calls. How does it work? Learn the basics of PBX and how to choose the right type for your business.

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