Blog

Creating a Сloud PBX on Voximplant Platform

A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.

Contact Center AI omnichannel customer service

The Future of Customer Service: Cloud Based Call Centers

Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!

ivr customer service contact center

Enhance Customer Service Results with an IVR System

Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!

podcast product management

Competency Matrices - From Episode 14 of the PM Leaders Podcast

Listen to Episode 14 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

podcast product management

Finishing What You Start - From Episode 13 of the PM Leaders Podcast

Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

podcast product management

You Can’t Be All Thing To All People - From Episode 12 of the PM Leaders Podcast

Listen to Episode 12 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

dialogflow call center software

Improve Customer Experience By Integrating Dialogflow with Voximplant

Voximplant integrates with Google Dialogflow to improve call center operations. Voximplant's voice-powered system enables better customer service with reduced time and costs associated. Learn more!

podcast product management

Product Manager at Heart - From Episode 11 of the PM Leaders Podcast

Listen to Episode 11 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

podcast product management

Educated Product Decisions - From Episode 10 of the PM Leaders Podcast

Listen to Episode 10 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

podcast product management

Business Acquisition - From Episode 9 of the PM Leaders Podcast

Listen to Episode 9 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

voximplant kit voximplant

Voximplant is looking out for the security of your data: now we are officially HIPAA compliant

The good news never ends – Voximplant now has HIPAA compliance and can offer BAAs (Business Associate Agreements). We are always working to make things easy and secure for you, constantly demonstrating that Voximplant is a company you can trust.

podcast product management

Product Onboarding - From Episode 8 of the PM Leaders Podcast

Listen to Episode 8 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

podcast product management

Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast

Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

Integration announcement: Voximplant Kit & Zendesk

We are excited to announce the new integration of Zendesk with Voximplant Kit.

voximplant kit

Two-factor authentication & Custom agent statuses in Voximplant Kit

The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.