The integration between the Kommo CRM system and the Voximplant Kit cloud omnichannel contact center offers companies new opportunities to enhance customer interaction processes. The tandem significantly simplifies phone call management and automates routine tasks, thereby increasing overall productivity and service quality.
Integration key benefits
Ease of installation and use
The installation of the integration between Kommo and Voximplant Kit takes less than five minutes and does not require any special technical skills. This makes it accessible for most companies, regardless of their size and IT support level.
Automatic call data recording
With the integration set up, all call data, including call duration and recorded files, are automatically saved to the customer record in Kommo. This allows managers to quickly access customer communication history, analyze calls, and improve interaction strategies.
Making and receiving calls directly in CRM
The integration between Kommo and Voximplant Kit allows users to make and receive calls directly from the CRM interface. This significantly simplifies the workflow, as there is no need to manually dial a number — calls can be initiated with a single click using the Click-to-call feature.
Saved time and increased productivity
One of the integration key benefits is that it helps save agents' time and increase their productivity. Companies that handle a large volume of calls daily can significantly simplify their employees' work by eliminating the need for constant switching between different applications.
Improvement of key performance indicators (KPIs)
The integration between Kommo and Voximplant Kit offers businesses significant advantages, such as improved processes, increased efficiency, and higher sales.
- More successful deals: With call automation and improved communication, companies can see a 10-15% increase in successful deals.
- Reduced response time: Voice bots and automated call scenarios help reduce response time to customer inquiries by 30-40%.
- Increased customer satisfaction: Reduced waiting time and improved service quality can lead to a 20-30% increase in customer satisfaction.
- Reduced operational costs: Automation of routine tasks can decrease customer service costs by 15-20%.
These figures illustrate how the tandem of Kommo and Voximplant Kit can significantly enhance your business processes, improve operational efficiency, and skyrocket your revenue.
Why should you try it?
The integration between Kommo and Voximplant Kit provides a powerful tool for enhancing customer interaction and boosting productivity. By combining the capabilities of cloud telephony and CRM, companies can automate routine processes, improve data accuracy, and enhance customer service quality. This tool is especially beneficial for companies that deal with a large number of calls daily and seek to optimize their processes for better outcomes.
