From October 10, 2024, the "Dialing" and "Duration"metrics will be renamed to "Dialing time" and "Talking time."
In addition to the name change, the logic for calculating these metrics has also been modified for the following types of calls: outbound calls from automated and agent campaigns, and inbound and outbound calls from the softphone.
For more information about the updates, go to our documentation:
We are excited to bring you the latest updates to Voximplant Kit! We have prepared numerous improvements that will help you elevate your customer service quality to a new level.
2024-08-21
409
As we step into 2024, virtual phone systems equipped with sophisticated analytics are emerging as game-changers in the business communication landscape.
2024-07-072017
In today's fast-paced digital landscape, crafting compelling email campaigns is crucial for business success. However, traditional email design methods can be time-consuming and resource-intensive. Enter the world of email builders - innovative tools that are transforming the way marketers create and deploy email campaigns.
2024-07-071887
