CPaaS: A Business Leader’s Guide
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-23
45492Tag: interesting
2020-04-2345492
What is Short Code
Nowadays, one of the useful tools of text message marketing is short codes. Businesses switch from long to short codes to make phone numbers more memorable and reliably distribute a higher volume of SMS messages.
2020-08-2430073
Introducing Voximplant’s A2P SMS API
Voximplant has a dedicated A2P (Application to Person) SMS API for high-volume messaging needs.
2020-08-2025239
What Is SMS Gateway
With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.
2020-08-1827593
What is RCS Messaging
With the advanced messaging experience provided by apps such as WhatsApp and Facebook Messenger, default SMS texting started to lose popularity. RCS messaging is here to make communications more functional and engaging.
2020-08-1027333
Favorite posts
What Are Voice Bots And How They Can Help You
Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
2020-12-0714233
6 Industries that Must Use Voicebots: Why and How
Voicebots can lift the load off human operators for any business. In these six sectors, they are a must if you want to trump your competition.
2021-03-015072
Voximplant Kit vs Talkdesk: Comparing contact centers for the small and medium enterprise
Any contact center manager considering a new cloud communications solution needs to do their “due diligence” before choosing a provider, including those in small to medium enterprises. The stakes are high for SMEs because your needs are unique and there are significant differences in the available providers. Your decision not only affects your organization’s budget, but also its business processes, customer experiences, and agent work environment.
2021-01-159413
Voximplant plans 2022 Series C to support cloud communication platform, CEO says
New article about Voximplant by Deborah Balshem, Mergermarket
2021-04-02662
E.164: How to Enable Your Communications Apps to Go Global
Each country has established an independent phone number format valid only for local communications. To reach customers worldwide, you should apply the E.164 phone number format.
2020-11-2017404Recommended posts
Where CPaaS Deploy their Networks - a Comparison
A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
2020-12-2312897
5 Tactics to Strengthen Your Contact Center Operations with Technology
In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
2020-12-1812572
Speech Technologies For Your Business – The Future of CX
Striving to offer the best service possible, contact centers are usually very quick to adopt new technologies and try out innovative solutions. Successful implementation of speech technologies can create a great competitive advantage for a company.
2020-12-3011384