Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-04
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As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-26139534
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-23200045
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-20163462
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-20146626
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-20142423
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-19149115
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-20136008
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-14137910
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-08192281
How many times a day do you talk to a computer? We’re not referring to the exasperated exclamation you direct at your laptop when it overheats and crashes. We want you to think about the moments you speak to a device and it actually listens.
2020-10-01358621
To deliver customers text alerts, businesses use communications channels such as SMS and push notifications. In this article, we explain how to use text alerts.
2020-09-29145157
Connect any Voximplant call to ElevenLabs Conversational AI agents
2025-06-0920552
Voximplant now includes a native Grok module that connects any Voximplant call to xAI’s Grok Voice Agent API for real-time, speech-to-speech conversations. With a single VoxEngine scenario, you can interact via audio with Grok over phone numbers, SIP trunks and infrastructure, WhatsApp Business, or WebRTC into Grok — all without building custom media gateways or WebSocket streaming infrastructure.
2026-01-144223
OpenAI has recently announced GA version of their Realtime API that Voximplant now fully supports
2025-10-1013886
Voximplant now includes a native Cartesia Line / Agents connector that connects any Voximplant call to a Cartesia Line voice agent for real-time, speech-to-speech conversations—over PSTN, SIP, WebRTC, or WhatsApp Business Calling—without building custom media gateways or WebSocket streaming infrastructure.
2026-02-112544
In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.
2024-12-174075
Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.
2025-05-1528945
Voximplant now includes a native Deepgram module that connects any Voximplant call to Deepgram’s Voice Agent API for real-time, speech‑to‑speech conversations. You can stream audio from phone numbers, SIP trunks, WhatsApp, or WebRTC into Deepgram’s unified agent environment—combining STT, LLM reasoning, and TTS—and play responses via Voximplant’s serverless runtime with minimal latency.
2025-12-173637
Learn how a Voice AI Orchestration Platform connects LLMs, STT/TTS, turn‑taking, and telephony (PSTN, SIP, WebRTC) to build reliable real‑time voice agents. See benefits, architecture, and how Voximplant helps.
2025-10-274686
