PBX Phone System Guide
A PBX (Private Branch Exchange) allows companies to manage incoming and outgoing phone calls. How does it work? Learn the basics of PBX and how to choose the right type for your business.
2020-03-12
91335Blog
2020-03-1291335
What Is Automatic Call Distribution (ACD)?
Automatic Call Distribution or ACD is a commonly used telephony tool for call handling and routing. See how it works, where it can be used, what business benefits it provides, and so on.
2020-03-1293035
Softphone Guide — Overview & Definition
Softphones let you make calls over the Internet. How do they work? Does a software-based phone bring business benefits? Read on to learn everything you need.
2020-03-1087547
Voximplant at Call & Contact Centre Expo 2020
Voximplant at Call & Contact Centre Expo 2020
2020-02-2789403
Customized intelligent cloud contact center for your company. Interested? Let’s meet up!
Voximplant is pleased to invite you to the conference and exhibition Enterprise Connect 2020, March 30th – April 2nd, 2020.
2020-02-1888800
Please meet the new and improved version of Smartcalls - Voximplant Kit
This update brings a new user interface crafted by our UX experts, along with new tools and features for even smarter call processing automation. Let’s walk through the major changes.
2020-02-0494767
MAU and IP Messaging Billing Update
Learn more about subscription plan charges
2020-01-2289493
Call Center Automation
Call center automation utilizes your resources more efficiently while also providing better customer service
2020-01-0699589
Session Initiation Protocol Telephony
Session Initiation Protocol (SIP) is a signaling protocol that is used to manage multimedia communications, such as voice and video calls
2020-01-06100073
Speech synthesis and voice recognition are now twice as fast in Voximplant Kit
Voximplant Kit will soon have a new and improved IVR block with faster and more accurate speech synthesis and recognition. Learn more about the improvements.
2020-02-1092546
Call Routing Systems
Make, receive and route calls according to your business requirements
2019-12-17101207
Omni-Channel Platform
Omni channel (“all”, “every”) is a strategy to remove the boundaries between different sales and marketing platforms – traditional street-side, social selling, telecoms, websites, and social media.
2019-12-12100503
Integration announcement: Voximplant Kit & Zendesk
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-0319524
Two-factor authentication & Custom agent statuses in Voximplant Kit
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-1220959
10 tips for choosing your CPaaS
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
2022-08-1020038
Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-225975
Effective Collaboration - From Episode 16 of the PM Leaders Podcast
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-255859
Moving Fast With Confidence - From Episode 17 of the PM Leaders Podcast
Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-205989
Unify CRM & Telephony, Spark Productivity with Voximplant Kit & HubSpot
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
2024-01-242231
Tips for improving your customer communications with omnichannel technology
Voximplant shares tips for improving your customer communications with omnichannel technology
2022-08-3019636