Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
2020-12-07
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What the bots learned in five years
2019-11-1291395
A virtual agent is an AI-based software program that communicates through voice or text. A virtual agent is also known as an intelligent virtual agent (IVA), virtual rep, or virtual chat agent.
2020-07-0763782
Speech by Alexey Aylarov, CEO of Voximplant at Intercom Conference
2019-10-0279266
Today, these technologies are widely used by large businesses - banks, airlines, online stores - to communicate with customers. In this article, we’ll look at what has changed since the first assistant appeared eight years ago.
2019-10-0280690
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-123827
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-126424
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
2022-01-177292
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-201971
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
2022-02-225349
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
2022-08-102812
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
2022-04-224059
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-032592
