A couple weeks ago, Amazon Web Services (AWS) experienced an outage in its US-EAST-1 region. As so many services rely on AWS, this outage had a broader impact, causing outages and various issues with Amazon’s own Ring services, online retailers, and even the New York City MTA. In addition, a couple major Communications Platform as a Service (CPaaS) providers also reported issues (Voximplant was not impacted), potentially impacting the communications of many of their customers. With this in mind, now is a good time to look at how CPaaS offers leverage public cloud infrastructure and review the factors involved in providing reliable, high quality communications services. In this post we will review the public cloud infrastructure used by several major CPaaS vendors and discuss the implications of their choices.
Many businesses make use of PBX devices or SIP services with IP Phones or soft clients for calling. Unfortunately these systems usually do not integrate directly with CRM systems like Zoho, so users need to manually enter phone numbers and log call history information into the CRM. With the new Voximplant SIP Webphone Extension for Zoho CRM, making calls and automatically tracking call history has never been easier.
Voximplant SIP Webphone Features
The Voximplant SIP Webphone integration acts like a gateway between your existing SIP infrastructure and Zoho CRM adding feature such as:
- Easy click-to-call capabilities on displayed phone numbers
- Call a contact or lead via a “Call Now” button
- An integrated, WebRTC-based phone interface for manual dialing and answering incoming calls
- Automatic call history tracking under closed activities
- Optional recordings saved to call
If recording is enabled by your administrator, you can find a link to the recording file in the Links section of the contact’s Activity history.
Voximplant SIP Webphone Extension for Zoho CRM is priced at $7 per month per user. All call and recording is unlimited - call and record as much as you want for only $7/mo. New accounts automatically start a free trial for one user for up to a month.
Sign-up by installing the extension inside the Zoho Marketplace: https://marketplace.zoho.com/crm/voximplant-sip-webphone-extension-for-zoho-crm
Administrators simply need to configure global SIP proxy and recording information. Then they can import their list of users or add them manually. Individual credentials are added for each user.
A step-by-step guide of all features can be found here.
It’s that easy! Start replacing cumbersome IP phones and specialty SIP clients with an intuitive, integrated phone interface right inside of Zoho CRM