We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.
2024-07-04
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In this article, we'll explore the key features that distinguish various CCaaS (Contact Center as a Service) solutions and highlight what businesses need to focus on to stay efficient in 2024 and beyond.
2024-06-241451
Explore how Salesforce telephony integration elevates customer interactions and agent productivity. Discover how to leverage this powerful tool for personalized and efficient experiences, boosting customer satisfaction and driving business growth.
2024-06-06515
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
2024-01-243186
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
2023-03-306473
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-1231251
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-1233810
The good news never ends – Voximplant now has HIPAA compliance and can offer BAAs (Business Associate Agreements). We are always working to make things easy and secure for you, constantly demonstrating that Voximplant is a company you can trust.
2021-10-1345596
Meet the new solution available in the Voximplant Kit – Functions. Additional tools that allow you to create much more complex call scripting logic with minimal JavaScript programming skills.
2021-05-1459242
Growing a business involves lots of moving parts, but no matter how large your customer base gets, customer experience (CX) should hold a top spot among your business responsibilities as your company grows.
2020-11-2777521
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-0478854
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-2675560
In 2024, no-code platforms enable marketing, analytics, and sales teams to achieve goals swiftly and independently, addressing previous implementation bottlenecks. These tools allow rapid creation of digital presences and execution of strategies. However, the need for no-code iPaaS solutions remains to ensure seamless data flow and automation.
2024-07-08341
As we step into 2024, virtual phone systems equipped with sophisticated analytics are emerging as game-changers in the business communication landscape.
2024-07-07199
In today's fast-paced digital world, communication is more important than ever. With the rise of multi-channel communication, businesses need a reliable platform that can handle a variety of communication channels. That's where Voximplant comes in. Voximplant is a cloud communication platform that offers a wide range of features and capabilities for multi-channel communication. Now, we'll explore reasons why Voximplant is the best choice for multi-channel communication.
2023-03-097674
In today's fast-paced digital landscape, crafting compelling email campaigns is crucial for business success. However, traditional email design methods can be time-consuming and resource-intensive. Enter the world of email builders - innovative tools that are transforming the way marketers create and deploy email campaigns.
2024-07-07236
Voximplant shares tips for improving your customer communications with omnichannel technology
2022-08-3029849
Seamlessly build apps for creators and coaches in 2024 using the best app builders available.
2024-07-07215
Elevate your customer support in 2024! Discover 10 powerful SaaS solutions - from chatbots to live chat - to streamline workflows and boost engagement.
2024-07-07175
Transactional emails are essential for business-customer communication, conveying important information like welcome emails and order confirmations. Choosing the right email delivery system is crucial. We've analyzed over 100 tools and curated the top 10 solutions for 2024.
2024-07-07240
