The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
Tag: voximplant kit
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
The good news never ends – Voximplant now has HIPAA compliance and can offer BAAs (Business Associate Agreements). We are always working to make things easy and secure for you, constantly demonstrating that Voximplant is a company you can trust.
Growing a business involves lots of moving parts, but no matter how large your customer base gets, customer experience (CX) should hold a top spot among your business responsibilities as your company grows.
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
Move faster, serve customers everywhere, without requiring a single line of code
Customers are now much better informed than ever before and there are so many products, services and solutions that users can choose from. If you do not offer them what they want and are looking for, you can easily lose customers.
To avoid unwanted calls and make life easier for both your call center employees and customers, it is necessary to create well-thought-out scenarios for callback, because there is a fine line between persistence and intrusiveness.
If your plans include setting up a virtual contact center and finding ways to dramatically improve your customer service and sales, we can name at least 7 reasons for you to consider Voximplant.
Today we'll talk about how to create a well-performing IVR system and what you should pay attention to before you begin.
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
Listen to Episode 12 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!