Tag: Contact Center AI

Blog
>
Tag: contact-center-ai

Contact Center AI omnichannel customer service

The Future of Customer Service: Cloud Based Call Centers

Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!

text-to-speech ivr Contact Center AI

Choosing Ecommerce Contact Center Technology: Challenges and Features to Consider

Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.

Contact Center AI

AI-powered, adaptable, and effortless contact center software by Voximplant optimizes traditional conversation flows. Bridge together all interactions: phone, chat, text message, email, social media, and other communication channels. Provide intuitive customer care from the first greeting.

Integration announcement: Voximplant Kit & Zendesk

We are excited to announce the new integration of Zendesk with Voximplant Kit.

voximplant kit

Extensions in Voximplant Kit - speed and convenience of communication with your customers

Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.