NewsEventsVoximplant KitGlossary

Tag: voximplant-kit-cc-news

Voximplant Kit updates. June 2024

Voximplant Kit updates. June 2024

We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.

Voximplant Kit updates

Voximplant Kit updates

The Voximplant Kit team presents the recent updates! Webchat buttons, new appearance for embeddable and desktop softphones, sound notifications for hold limit and many more in the following article!

Voximplant Kit updates

Voximplant Kit updates

Introducing the new features added to Voximplant Kit! Sidebar redesign, integration with HubSpot, new answering machine detection model for USA, new user status log filters and more!

Historical data storaging update

Historical data storaging update

We are informing you that starting from March 15, 2024 all historical data in Voximplant Kit will be stored for 1.5 years

Voximplant Kit sidebar redesign

Voximplant Kit sidebar redesign

Starting February 2, the sidebar in Voximplant Kit is getting a makeover. The redesign will significantly optimize the use of the screen space. The enhanced sidebar will include the following categories: Administration, Workspace, Reporting, History, and Setup. Every category will have its own icon. Some sidebar sections will have sub-menus that will open when you click the required section. To expand or collapse the sidebar, click the category icon again or use the arrow icon at the bottom of the sidebar.

The enhanced version of «Live dashboard» – «Live monitoring»

The enhanced version of «Live dashboard» – «Live monitoring»

Soon, the obsolete «Live dashboard» section will be hidden in the interface to improve the usability of our product. All queue and PDS campaign statistics are available in the «Live monitoring» section, which offers more features to track your contact center key indicators.

Status management updates and toolbar relocation

Status management updates and toolbar relocation

Voximplant Kit will soon introduce the updated status management mechanism to streamline your work. We will hide the «Receive new» switch and add the ability to schedule your next status. We will also move the essential tools, like Profile settings, agent’s Live statistics, Help center, Softphone, and Internal chat, from the bottom menu to the top bar for easier visual navigation.

Navigating the Transactional Email Landscape: Top Solutions for 2024

Navigating the Transactional Email Landscape: Top Solutions for 2024

Transactional emails are essential for business-customer communication, conveying important information like welcome emails and order confirmations. Choosing the right email delivery system is crucial. We've analyzed over 100 tools and curated the top 10 solutions for 2024.

The Hidden Costs of Online Booking Platforms: A 2024 Analysis

The Hidden Costs of Online Booking Platforms: A 2024 Analysis

Online booking platforms have become vital for businesses, but a troubling trend is emerging in 2024. Many platforms are redirecting customer loyalty to their own ecosystems. This raises a critical question: Are you building your own customer base, or contributing to a larger marketplace?

The Rise of No-Code and iPaaS: The Best iPaaS Solutions in 2024

The Rise of No-Code and iPaaS: The Best iPaaS Solutions in 2024

In 2024, no-code platforms enable marketing, analytics, and sales teams to achieve goals swiftly and independently, addressing previous implementation bottlenecks. These tools allow rapid creation of digital presences and execution of strategies. However, the need for no-code iPaaS solutions remains to ensure seamless data flow and automation.