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Tag: ivr

How to use Dialogflow Connector

Learn how to connect Voximplant calls to Dialogflow agent to build intellectual phone assistant powered by machine learning

Using ACD module for call queuing

Call queuing is required to process inbound calls to PBX or contact center, callers are put into queue where they wait for a free operator and listening to some music.Call queuing is required to process inbound calls to PBX or contact center, callers are put into queue where they wait for a free operator and listening to some music.

IVR module usage example: multi-level menu

Most of IVRs nowadays provide caller with the number of options that can be chosen in a multi-level menu. While this kind of IVR can be built using vanilla VoxEngine javascript code, it's better to use helper module (Modules.IVR) we created to simplify the process.

Phone number connected to IVR

With VoxImplant you can buy a phone number and connect it to IVR built using VoxEngine scenario in minutes.

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