Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.
You will need а microphone and a PC or mobile device for a quick start. This how-to will guide you through a selection of hardware and software as well as making the right recordings.
Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.
In today's fast-paced digital world, communication is more important than ever. With the rise of multi-channel communication, businesses need a reliable platform that can handle a variety of communication channels. That's where Voximplant comes in. Voximplant is a cloud communication platform that offers a wide range of features and capabilities for multi-channel communication. Now, we'll explore reasons why Voximplant is the best choice for multi-channel communication.
Voximplant shares tips for improving your customer communications with omnichannel technology
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.