Developing on Voximplant: Voximplant Management APIs
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-30
53874Blog
2020-10-3053874
Move Over CTI, Direct CRM Integrations Rule
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-2750749
Customer Service Optimisation Trends of 2020
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-0452335
Prep for the 2020 Holiday Retail Rush with Automated Customer Communications
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-2648881
CPaaS: A Business Leader’s Guide
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-2379877
Top KPIs to Measure Contact Center Effectiveness
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-2049428
What is Serverless Architecture?
Serverless architectures make it easy to deploy apps in the cloud. Developers can run the app code without the hassle of deploying and maintaining servers. Cloud providers manage servers for you.
2020-10-2051635
Add Live Streaming to Your Video Calling Application
Communications Platforms as a Service (CPaaS) provide tools and services developers can use to add real time voice and video communications to their applications.
2020-10-2048741
Add Video Calling to Your Flutter App
The Voximplant Flutter SDK enables developers to embed real-time video call functionality into their Android and iOS apps
2020-10-1958086
Simplify Your Application with Voximplant Key-Value Storage
Voximplant offers a key-value storage service as a standard feature in its serverless CPaaS platform
2020-10-2049425
What is Direct Inward Dialing?
Traditionally, companies have used a direct inward dialing service to route calls through an on-premises PBX directly to the internal phone number of an employee. It allows the company to use one physical trunk line to connect multiple employees.
2020-10-1449703
What are Push Notifications?
With push notifications, you can deliver to customers targeted in-app messages such as exclusive offers, product shipping information or payment reminders.
2020-10-0863818
Introducing Avatar: Out-of-the-Box NLP for Automated Omnichannel Communications
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
2022-02-221606
Product Manifesto - From Episode 18 of the PM Leaders Podcast
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-25625
Product Manager at Heart - From Episode 11 of the PM Leaders Podcast
Listen to Episode 11 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-11-1910326
It's Not About Talking, It’s About Listening - From Episode 1 of The On-Demand Leaders Podcast
2022-03-011312
Finishing What You Start - From Episode 13 of the PM Leaders Podcast
Listen to Episode 13 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
2021-12-039079
The Future of Customer Service: Cloud Based Call Centers
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
2022-01-174999
Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-22789
Integration announcement: Voximplant Kit & Zendesk
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-03129