Choosing Ecommerce Contact Center Technology: Challenges and Features to Consider
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-11
51995Blog
2020-11-1151995
A Guide to Creating the Best Omnichannel Customer Experience for Your "Everywhere" Customer
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
2020-11-1054107
What is WebSocket?
Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.
2020-11-0950612
How-to: Voice recording for automated calls
You will need а microphone and a PC or mobile device for a quick start. This how-to will guide you through a selection of hardware and software as well as making the right recordings.
2020-11-0964537
Call Tracking: Why Should Your Business Use It?
Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
2020-09-1550631
How RTMP Facilitates Live Streaming
RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-3055145
Developing on Voximplant: Voximplant Management APIs
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-3056277
Move Over CTI, Direct CRM Integrations Rule
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-2752034
Customer Service Optimisation Trends of 2020
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-0453327
Prep for the 2020 Holiday Retail Rush with Automated Customer Communications
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-2649958
CPaaS: A Business Leader’s Guide
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-2382322
Top KPIs to Measure Contact Center Effectiveness
When it comes to analyzing contact center effectiveness, managers struggle to choose the most relevant metrics. Here, we review KPIs that measure customer experience and boost contact center performance.
2020-10-2050302
It's Not About Talking, It’s About Listening - From Episode 1 of The On-Demand Leaders Podcast
2022-03-014195
The Future of Customer Service: Cloud Based Call Centers
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
2022-01-177292
How to Set Up a Customer Support Center with Voximplant Kit
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
2023-03-302065
Tips for improving your customer communications with omnichannel technology
Voximplant shares tips for improving your customer communications with omnichannel technology
2022-08-302482
Product Manifesto - From Episode 18 of the PM Leaders Podcast
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-252996
Integration announcement: Voximplant Kit & Zendesk
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-032591
Extensions in Voximplant Kit - speed and convenience of communication with your customers
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
2022-04-126423
Introducing Easy to Customize Video Conferencing
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
2022-04-224059