When a user connected to an enterprise PBX makes a VoIP phone call to a customer’s landline or mobile phone, the communications protocol has to be converted. In this article, we explain how gateways and SIP trunks enable interoperability between a PBX and the PSTN.
2020-11-11
77077
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
2020-11-1168599
An effective omnichannel customer experience is all about prioritizing seamless customer engagement no matter where customers connect with your brand
2020-11-1071470
Recently, we published a blog post describing why WebSockets are great for real-time services. In this article, we describe the process of establishing, maintaining and closing the WebSockets connection.
2020-11-0967705
You will need а microphone and a PC or mobile device for a quick start. This how-to will guide you through a selection of hardware and software as well as making the right recordings.
2020-11-0981272
Analyzing sources of customer requests is a very important business task. When you’re dealing with web traffic, it’s fairly easy to do — businesses can get behavioral customer data with the help of services like Google Analytics. However, when it comes to calls, it might get difficult. Call tracking is a simple solution.
2020-09-1567181
RTMP is designed to provide persistent, low-latency live streams. The protocol offers several options, which we’ll discuss in this article.
2020-10-3072816
Voximplant offers a set of complementary Management APIs that enable you to control and manage the Voximplant cloud platform from your own servers
2020-10-3073377
Computer telephony integration (CTI) connectors deliver increased contact center efficiency and better customer experiences, but their cost and complexity has limited adoption to large enterprises.
2020-10-2769028
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
2020-06-0469814
As we enter a holiday season still in the midst of the pandemic, consumer reliance on ecommerce will only increase. Retail experts predict that ecommerce retailers could see a boost in sales of 25-35% during this holiday season.
2020-10-2666509
Learn how communications platform as a service (CPaaS) helps you build flexible and efficient communications workflows
2020-04-2399893
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-205844
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-03-226017
In today's business world, sales, support, and marketing teams often have to use multiple different systems to interact with customers. This can lead to inefficiencies, data loss, and customer dissatisfaction. The new Voximplant Kit integration with HubSpot brings together telephony and CRM into a single system.
2024-01-242289
In today's fast-paced digital world, communication is more important than ever. With the rise of multi-channel communication, businesses need a reliable platform that can handle a variety of communication channels. That's where Voximplant comes in. Voximplant is a cloud communication platform that offers a wide range of features and capabilities for multi-channel communication. Now, we'll explore reasons why Voximplant is the best choice for multi-channel communication.
2023-03-096989
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
2022-04-2222413
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
2022-08-1020840
The good news doesn’t end and neither do Voximplant Kit updates. We've recently added several new features that you'll want to check out: two-factor authentication and custom agent statuses. Let's analyze each of them in order.
2022-07-1221744
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
2022-04-256137
