In our fast-paced, digitally focused world, customers want personalized service at lightning speed. A Hubspot survey of 1,000 customers found that 90% of people expect a response from a live customer service agent in ten minutes or less. Because expectations are so high, the pressure is on for customer service agents to consistently provide quick, high-quality customer experiences. Offering an elevated level of service with such a fast turnaround is next to impossible with manual support alone. And even if you have some digital tools in your tech stack, traditional contact center technology can fall short when it comes to efficiency. That’s why choosing no-fuss technology that automates your contact center’s routine operations is essential for making tasks more manageable for your agents.
Most modern SIP endpoints support OPUS which can be used for both HD and SD voice calls. Voximplant supports OPUS from the beginning, but some of our customers use good SIP phones that don't support OPUS since they had appeared on the market before OPUS became the industry standard. Usually, such phones support G.722, which is a wideband codec and can be used together with HD conferencing.
We have received a few requests related to the G.722 support from our customers and Voximplant developers, and decided that it's a good idea to support this codec. Now any SIP endpoint that supports G.722 can use the codec when working with Voximplant.