Most modern SIP endpoints support OPUS which can be used for both HD and SD voice calls. Voximplant supports OPUS from the beginning, but some of our customers use good SIP phones that don't support OPUS since they had appeared on the market before OPUS became the industry standard. Usually, such phones support G.722, which is a wideband codec and can be used together with HD conferencing.
We have received a few requests related to the G.722 support from our customers and Voximplant developers, and decided that it's a good idea to support this codec. Now any SIP endpoint that supports G.722 can use the codec when working with Voximplant.
VoIP providers minimize latency by supporting point-to-point SIP calls, operating a global POP network and maintaining modern codecs. Dip into our guide and choose your VoIP provider wisely.
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If you’re involved in evaluating cloud contact center services, you’ve likely recognized two distinct categories and a big difference in the amount of technical expertise required to implement them. You’re attracted to the ease of use offered by contact center as service (CCaaS) offerings, but their fixed functionality doesn’t fit your business needs. In contrast, a cloud contact center built on a communications platform as a service (CPaaS) offering provides unlimited flexibility, but requires expensive software development resources to build a complete solution.
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Voice bots are AI-powered software that can understand natural language (NLU) and synthesize speech in order to converse with people. Voice bots can run automated call campaigns for various purposes, put data into your CRM and route calls to the appropriate agents.
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