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Tag: supervisor

Voximplant Kit updates. April 2025

Voximplant Kit updates. April 2025

Check out the latest useful Voximplant Kit updates — we developed chat analytics, improved call history, added new tools for supervisors, expanded scenario capabilities, and updated the softphone. Below is a brief overview of the essential enhancements.

Voximplant Kit updates. January 2025

Voximplant Kit updates. January 2025

New Features in Voximplant Kit: Update overview We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:

Voximplant Kit updates. December 2024

Voximplant Kit updates. December 2024

In this digest, we will bring you the latest updates to Voximplant Kit. We have added support for outbound WhatsApp messages, Mobile chats, support for ElevenLabs neural voices, and new automated campaign settings.

Important updates in Voximplant Kit!

Important updates in Voximplant Kit!

From October 10, 2024, the "Dialing" and "Duration"metrics will be renamed to "Dialing time" and "Talking time." In addition to the name change, the logic for calculating these metrics has also been modified for the following types of calls: outbound calls from automated and agent campaigns, and inbound and outbound calls from the softphone. Click "Read more" to learn about the details of the changes.

Voximplant Kit updates. June 2024

Voximplant Kit updates. June 2024

We are excited to bring you the latest updates to Voximplant Kit: users with the “Agent” role can now access their call and message history in the “History” section, new “Answer machine” wrap-up code, and more.

Voximplant Kit sidebar redesign

Voximplant Kit sidebar redesign

Starting February 2, the sidebar in Voximplant Kit is getting a makeover. The redesign will significantly optimize the use of the screen space. The enhanced sidebar will include the following categories: Administration, Workspace, Reporting, History, and Setup. Every category will have its own icon. Some sidebar sections will have sub-menus that will open when you click the required section. To expand or collapse the sidebar, click the category icon again or use the arrow icon at the bottom of the sidebar.

The enhanced version of «Live dashboard» – «Live monitoring»

The enhanced version of «Live dashboard» – «Live monitoring»

Soon, the obsolete «Live dashboard» section will be hidden in the interface to improve the usability of our product. All queue and PDS campaign statistics are available in the «Live monitoring» section, which offers more features to track your contact center key indicators.

Voximplant Kit updates. January 2025

Voximplant Kit updates. January 2025

New Features in Voximplant Kit: Update overview. We are constantly working to improve our product to make it easier to use and more effective for you. In this update, we have added several useful features. Here’s what’s new:

How Personalized Customer Communication Drives Business Growth

How Personalized Customer Communication Drives Business Growth

How does personalized customer communication drive business growth? Discover key strategies like data collection, segmentation, tailored messaging, technology, and customer-centric culture. Learn how to boost loyalty, retention, and sales with effective personalization!

How Automated Chatbots Enhance Customer Experience in Mobile Apps

How Automated Chatbots Enhance Customer Experience in Mobile Apps

Explore five powerful ways AI-driven chatbots are transforming the mobile app experience, providing fast, personalized support that meets today’s high customer expectations. From instant messaging to proactive guidance, discover how chatbots boost user satisfaction and retention.

Introducing OpenAI Realtime API Client

Introducing OpenAI Realtime API Client

OpenAI has launched its beta Realtime API, revolutionizing voice assistants with speech-to-speech interactions, ultra-low latency, and realistic voices. Voximplant’s integration makes it easy to connect calls to OpenAI's models, enabling seamless, human-like conversations with minimal setup.