Tag: ivr

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Tag: ivr

Enhance Customer Service Results with an IVR System

Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!

text-to-speech ivr Contact Center AI

Choosing Ecommerce Contact Center Technology: Challenges and Features to Consider

Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.

ivr nlp voximplant kit

Customer Service Optimisation Trends of 2020

Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.

ASR ivr speech recognition

High quality Speech Recognition is now available

We are happy to announce the high quality speech recognition for both audio call records transcription and real-time recognition scenarios.

omnichannel communications

Tips for improving your customer communications with omnichannel technology

Voximplant shares tips for improving your customer communications with omnichannel technology

Introducing Easy to Customize Video Conferencing

Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.

podcast product management

Competency Matrices - From Episode 14 of the PM Leaders Podcast

Listen to Episode 14 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.

Contact Center AI omnichannel customer service

The Future of Customer Service: Cloud Based Call Centers

Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!

Introducing Avatar: Out-of-the-Box NLP for Automated Omnichannel Communications

Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.

call tracking voximplant

The Ultimate Guide to Call Tracking: Benefits and Implementation with Voximplant

Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.