
Enhance Customer Service Results with an IVR System
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!
Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.
Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.
We are happy to announce the high quality speech recognition for both audio call records transcription and real-time recognition scenarios.
Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!
Listen to Episode 14 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products.
Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
Voximplant shares 10 tips for how to choose your CPaaS to embed video, voice, messaging into websites and apps.
Voximplant Kit now has a new settings section called Extensions. Now it is much easier to transfer internal calls within your organization. It simplifies the handling of incoming customer calls with call forwarding capabilities. Now you can transfer calls much easier between operators and to the department your customers need.
Listen to Episode 18 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!
We are excited to announce the new integration of Zendesk with Voximplant Kit.
Listen to Episode 16 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!