Tag: ivr

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Tag: ivr

Enhance Customer Service Results with an IVR System

Voximplant’s tools enable businesses to improve their customer service results through interactive voice response systems (IVR). Read more!

text-to-speech ivr Contact Center AI

Choosing Ecommerce Contact Center Technology: Challenges and Features to Consider

Discover which contact center technology features help you tackle the challenges of ecommerce customer experience with ease.

ivr nlp voximplant kit

Customer Service Optimisation Trends of 2020

Our experts have identified 9 important customer service trends that you should know about if you want to keep up with competitors and improve the overall customer experience. Let's take a look at how customer service is changing along with technology in 2020.

ASR ivr speech recognition

High quality Speech Recognition is now available

We are happy to announce the high quality speech recognition for both audio call records transcription and real-time recognition scenarios.

podcast product management

Be a Product Manager of Your Own Career - From Episode 15 of the PM Leaders Podcast

Listen to Episode 15 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

podcast on demand

It's Not About Talking, It’s About Listening - From Episode 1 of The On-Demand Leaders Podcast

Introducing Easy to Customize Video Conferencing

Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.

podcast product management

Moving Fast With Confidence - From Episode 17 of the PM Leaders Podcast

Listen to Episode 17 of the Product Management Leaders Podcast to uncover strategies and tactics for building world-class products. Listen Now!

Contact Center AI omnichannel customer service

The Future of Customer Service: Cloud Based Call Centers

Cloud based call centers are giving companies the option to service customers through omnichannel communication. The cloud is the future for call centers. Learn more!