What Is SMS Gateway
With SMS gateways, it’s possible to send bulk SMS messages without a mobile phone. In this article, we explain how SMS gateways work.
2020-08-18
82302Blog
2020-08-1882302
Voximplant RCS Messaging | Samsung RCS Messaging | How Does RCS Work?
RCS, which stands for Rich Communications Services, is a next-gen SMS protocol. RCS aims to improve the functionality of default SMS messaging experience.
2020-08-1083999
How to Send an SMS with Python
Sending an SMS message from Python is simple. Using the Voximplant platform, you just need to setup some credentials, pick a phone number, and use a simple API command
2020-08-0482044
27 New Text-To-Speech Voice Options from IBM Watson
We recently added IBM Watson™ Text-to-Speech to our list of speech synthesis engine options, expanding the number of voices you dynamically synthesize as part of phone and web calls.
2020-07-28101507
Zoho CRM calling in minutes with the new Voximplant SIP Webphone
With the new Voximplant SIP Webphone Extension for Zoho CRM, making calls and automatically tracking call history has never been easier
2020-06-2580695
Setting Up Callbacks: Best Practices
To avoid unwanted calls and make life easier for both your call center employees and customers, it is necessary to create well-thought-out scenarios for callback, because there is a fine line between persistence and intrusiveness.
2020-07-0867908
Dialogflow One-click Integration and new VoxEngine CCAI Module
Voximplant was the first CPaaS to have a publicly available Dialogflow Connector that lets you connect a machine Learning-based virtual agent directly into an inbound or outbound phone call without losing full telephony control.
2020-07-1788325
Virtual Agent
A virtual agent is an AI-based software program that communicates through voice or text. A virtual agent is also known as an intelligent virtual agent (IVA), virtual rep, or virtual chat agent.
2020-07-0782412
What Is a Cloud CRM And Why Use It?
A cloud-based CRM system is an essential tool for any modern customer-facing department. As your business grows, the amount of data that you need to collect, track and manage increases, and this is where a cloud-based CRM system comes to the rescue.
2020-06-2964420
7 Reasons To Choose Voximplant
If your plans include setting up a virtual contact center and finding ways to dramatically improve your customer service and sales, we can name at least 7 reasons for you to consider Voximplant.
2020-06-1866825
How voice biometrics boost your call center security and improve your agent productivity
Our voices transmit an incredible amount of information including our identities. Everyone’s voice is unique, which allows us to recognize someone we know based on their voice over the phone. The use of voice for identification is known as voice biometrics.
2020-06-1082990
How To Create An Effective IVR: Checklist
Today we'll talk about how to create a well-performing IVR system and what you should pay attention to before you begin.
2020-06-1669527
Introducing Easy to Customize Video Conferencing
Voximplant Platform rolls out UI Kit, a new functionality that makes it easier than ever to embed customized video experiences into apps and services.
2022-04-2224511
The Ultimate Guide to Call Tracking: Benefits and Implementation with Voximplant
Call tracking is a powerful tool to analyze and optimize phone interactions with customers. Let's explore the many benefits of call tracking and how it can help businesses of all sizes.
2023-03-205982
Introducing Avatar: Out-of-the-Box NLP for Automated Omnichannel Communications
Voximplant Platform rolls out a beta version of Avatar, an out-of-the-box NLP for automated omnichannel communications that actually works.
2022-02-2225707
Creating a Сloud PBX on Voximplant Platform
A cloud-based PBX will provide you with flexibility, ease of scaling and economic benefits.
2022-01-2626856
It's Not About Talking, It’s About Listening - From Episode 1 of The On-Demand Leaders Podcast
2022-03-016773
Integration announcement: Voximplant Kit & Zendesk
We are excited to announce the new integration of Zendesk with Voximplant Kit.
2022-08-0322395
Integrating Voximplant Platform with Zoho CRM
The Zoho CRM ecosystem on the marketplace hosts a Voximplant SIP webphone for convenient customer service and CRM in one window.
2022-11-2123896
How to Set Up a Customer Support Center with Voximplant Kit
It's more important than ever for businesses to deliver exceptional customer support to remain relevant in a rapidly growing digital landscape. Let's walk you through how to set up a customer support center with Voximplant Kit.
2023-03-305931